Christopher Mc Dougal

With over a decade of experience in operations management, I specialize in optimizing workflows, scaling businesses, and enhancing efficiency for organizations in healthcare and beyond. My expertise spans healthcare operations, business expansion, project management, digital strategy, and financial oversight, making me a versatile asset for businesses seeking to streamline their processes and improve profitability.

Throughout my career, I have successfully led operational teams, improved provider relations, and developed scalable solutions that drive sustainable growth. In my most recent role, I managed the day-to-day operations of a fully remote behavioral health organization, overseeing 70 providers and leading a team of virtual administrative and operations assistants. I played a key role in refining administrative systems, optimizing billing and credentialing with all major health insurance carriers, and ensuring compliance with Medicare and Medicaid requirements. My ability to identify inefficiencies and implement data-driven solutions has directly contributed to increased provider satisfaction, enhanced patient engagement, and improved revenue cycle management.

Beyond healthcare, I have worked in operations roles across multiple industries, including IT, communications, and rental services. My experience at an IT and communications firm allowed me to apply my operational expertise in a non-healthcare setting, focusing on process improvement, vendor management, and strategic planning. I also have a background in customer service, leadership development, and team training, all of which have reinforced my ability to drive organizational success in various environments.

As a freelancer and remote work professional, I bring a strategic mindset, strong analytical skills, and a commitment to delivering measurable results. Whether it is managing complex projects, streamlining administrative processes, or developing operational strategies for growth, I am dedicated to helping businesses operate more effectively. My background in marketing and management, combined with my hands-on experience in operations, positions me to support businesses in scaling efficiently while maintaining high standards of service.

I thrive in dynamic, fast-paced environments and enjoy collaborating with teams to solve complex challenges. If you are looking for an experienced operations leader who can bring structure, efficiency, and strategic vision to your organization, I would love to connect and explore how I can support your goals.