Christopher Martinez

Christopher Martinez - Summary Strategic Senior Project Manager/Scrum Master with 10 years of experience leading Agile software development teams through the full SDLC across diverse industries and teams. Proven success driving large-scale IT programs, delivering enterprise platforms on time and within budget while aligning stakeholder priorities with strategic objectives. Skilled in Agile coaching, backlog management, and roadmap excecution, with certifications in PMI-ACP, SAFe 6.0 Scrum Master, and ITIL. Recognized for building high-performing cross-functional teams while fostering a culture of continuous improvement and enabling organizations to deliver high-quality technology solutions that meet regulatory and compliance requirements. Experienced in collaborating with executives, state-level stakeholders, and cross-department partners to ensure project alignment with business and public sector goals. Areas of Expertise • Project Management & Agile: Scrum Master, Change Management, Backlog Prioritization, Agile Project Practices, Waterfall Project Practices, Continuous Improvement, Agile Metric Tracking, Risk Management • Collaboration & Communication: Team Collaboration, Stakeholder Management, Problem Resolution, Empathy • Tools & Methodologies: Jira/Confluence, MS Project, SDLC Methodologies, Scrum, Kanban Core Competencies • Agile Project Management (Scrum, SAFe, Kanban) – Certified Scrum Master (SAFe 6.0, PMI-ACP), experienced in scaling Agile across multiple teams. • Waterfall Project Management – Experienced in driving and leading Waterfall methodology projects on time and on budget. • Software Development Lifecycle (SDLC) – Proven success leading projects from initiation to deployment, including design, development, QA, and release management. • Program & Portfolio Management – Skilled in managing large-scale IT initiatives, coordinating dependencies, and aligning roadmaps with organizational strategy. • Stakeholder Engagement & Communication – Expertise building relationships with executives, government agencies, and cross-departmental partners to ensure alignment with business and legislative goals. • Process Improvement & Risk Management – Strong background in cycle-time reduction, backlog prioritization, and mitigation of project risks to improve delivery efficiency. • Education & Government Project Delivery – Experience implementing IT solutions in compliance-driven environments with state-level oversight and reporting. • Leadership & Coaching – Servant-leadership style with a track record of mentoring Scrum Masters, Product Owners, and Agile teams to higher maturity. • Data-Driven Decision-Making – Skilled in using Agile metrics (velocity, burndown, throughput) and dashboards to drive transparency and executive decision-making. • Tools & Platforms – Proficient with Jira, Confluence, MS Project, Aha!, and advanced MS Office (Excel, PowerPoint, Visio) skills. • Certifications – PMI-Agile Certified Practitioner (PMI-ACP) | SAFe 6.0 Scrum Master (SSM) | ITIL Professional Experience Phoenix Athletics Aug 2024 - Present Co-Owner/Project Manager Leander, TX Directed internal workflow improvements and customer engagement processes, ensuring transparency and efficient issue resolution while embracing agile project practices. • Integrated Asana to enhance team collaboration and maintain clear sprint process tracking, aligning with customer and business objectives. • Leveraged Google Analytics to monitor website performance and drive data-informed decision-making for improved stakeholder outcomes. • Designed and continuously updated a company website to support public visibility and stakeholder communication. • Managed the implementation of a customer management tool to streamline payroll, payments, and record keeping, addressing change management needs. Lone Star Tangible Assets Aug 2023 - Aug 2024 Senior Project Management/Senior Scrum Master Remote Leander, TX Developed and executed repeatable program/project management processes across cross-functional teams, using Jira and Confluence for agile metric tracking and maintaining transparent communication with stakeholders. • Directed Agile project delivery for enterprise-scale platforms supporting regulatory and compliance requirements for the State of Texas, ensuring alignment with business and legislative goals. • Led multiple cross-functional Agile teams through sprint planning, reviews, retrospectives, and backlog refinement, ensuring consistent velocity and on-time delivery of key initiatives. • Partnered with executives and stakeholders to define project roadmaps, implement transparent reporting, and deliver dashboards that improved decision-making across leadership. • Established Agile practices that reduced delivery cycle time and increased stakeholder satisfaction, while managing dependencies across engineering, operations, and compliance teams. • Mentored Product Owners and Scrum Masters to increase Agile maturity and improve backlog prioritization aligned with corporate and public sector priorities. Skillable Oct 2022 - Aug 2023 Senior Product Manager Remote Leander, TX Directed remote teams across development, QA, and design in all phases of custom software implementations, ensuring effective sprint processes and project transparency in a dynamic environment. • Introduced Scrum and agile practices to optimize product development processes and improve team performance. • Led multiple projects to modernize the EdTech platform, aligning feature development with customer and stakeholder expectations. • Produced comprehensive product documentation and release materials to support clear communication with both internal teams and external clients. • Implemented change management and post-mortem processes to drive continuous improvement and mitigate project risks. • Managed roadmap content, resource allocation, and risk management to keep executive leadership and stakeholders informed of progress. • Collaborated with marketing and customer service teams to research and document user experience requirements, ensuring alignment with overall project priorities. • Partnered with executive leadership to define product backlog, vision, and strategic roadmap, emphasizing agile project practices and backlog prioritization. Tresl - The Savings Group Apr 2021 - Oct 2022 Senior Project Manager/Scrum Master Remote Leander, TX Reported directly to the CTO and managed Agile processes for multiple product lines, maintaining clear communication and stakeholder management while coordinating with diverse contractor teams. • Managed Agile project delivery across multiple teams, introducing Scrum practices that improved sprint predictability and product release quality. • Partnered with cross-department stakeholders (engineering, marketing, finance) to align backlog priorities with business goals and compliance requirements. • Facilitated all Scrum ceremonies, coached team members on Agile principles, and built a culture of continuous improvement and self-organization. • Delivered projects across multiple domains including software development, systems support, and business intelligence, ensuring adherence to budget and timeline commitments. • Improved team efficiency through better backlog management and proactive removal of impediments, resulting in measurable delivery improvements. • Mentored junior project managers and scrum masters, fostering team collaboration and empowering problem resolution. Powerhouse Management Jan 2017 - Apr 2021 Senior Project Manager/Scrum Master Austin, TX Provided comprehensive project management for a conglomerate, acting as scrum master for multiple software development teams while driving agile transformation and continuous improvement. • Oversaw a portfolio of 10–15 concurrent projects, acting as Scrum Master for up to four operations and software development teams. • Lead a project to migrate multiple datacenter pods (1000+ servers) to new hardware and new locations. Project was completed with no company impact to the product on time and on budget. • Implemented Agile project management practices, improving collaboration across technical, business, and external vendor teams. • Delivered enterprise IT solutions that met or exceeded delivery targets by improving transparency, tracking key metrics, and strengthening stakeholder engagement. • Partnered with leadership to ensure project roadmaps supported strategic initiatives, improving alignment of IT investments with organizational objectives. • Recognized as the “go-to” leader for removing blockers and driving delivery in complex, cross-functional project environments. • Proactively identified and mitigated risks through careful KPI analysis and consistent team collaboration, resolving issues promptly. • Enhanced planning processes for the Marketing team, increasing deadline success rates from below 25% to over 90% through strategic project management and agile frameworks. Powerhouse Management Jul 2015 - Jan 2017 IT Service & Project Manager Austin, TX • Led the evaluation and implementation of a JIRA/Confluence-based help desk ticketing system to track SLAs and report progress, ensuring efficient issue triage and resolution. • Established new change management processes and approval workflows for improved service delivery and agile project practices. • Initiated a mentoring program to bridge engineering and help desk teams, fostering skill development and team collaboration. • Identified staffing and tool inefficiencies to reduce NOC costs by 40% while nurturing high performing talent for career growth. • Implemented agile methodologies across Operations, Product, Sales, and Marketing, facilitating continuous improvement and stream- lined processes. • Tailored Jira and Confluence configurations to support custom Scrum and Kanban processes, enhancing SDLC methodologies and agile metric tracking. • Managed up to 22 direct reports, overseeing budget responsibilities, risk management, and performance reviews to ensure overall department efficiency. • Transitioned into a dedicated Project Manager/Scrum Master role following company expansion, emphasizing resiliency in change management and stakeholder engagement. Trion Worlds, INC. Jan 2013 - Jul 2015 NOC Manager/Windows Systems Engineer, IT Operations Austin, TX Managed an international NOC team of over 30 personnel in a state-of-the-art gaming environment, ensuring 24/7 operational efficiency and rapid incident triage. • Directed code deployments and monitored hardware/software performance, applying agile project practices to sustain continuous improvement. • Mentored team members to enhance skill sets and support career advancement, emphasizing team collaboration and empathy. • Oversaw the successful deployment of European servers to support a major online MMO, ensuring alignment with stakeholder expectations and service reliability. • Supported the launch and maintenance of new game features, utilizing agile methodologies to manage risks and track progress. Trion Worlds, INC. Apr 2010 - Jan 2013 NOC Manager Austin, TX Redefined monitoring policies and SLAs in collaboration with executives, developers, and engineering staff to improve incident response and stakeholder communication. • Conducted comprehensive performance reviews and career planning for direct reports, fostering continuous improvement and team collaboration. • Reduced maintenance windows for code deployments by 20% through precise risk management and agile project practices. • Developed and maintained a procedural run book library to ensure consistent issue resolution across international teams, leveraging SDLC methodologies. • Acted as liaison between NOC and engineering teams, cutting engineering escalations by 40% through effective problem resolution and training. • Promoted a unified team culture by establishing mentoring programs that supported personal career growth and enhanced agile metric tracking. Education Kaplan University Associate in Applied Science, Computer Information Systems • GPA: 3.8 • Achievements: Summa Cum Laude Certification • PMI-ACP certified: Project Management Institute - 2019 • SAFe 6.0 Scrum Master: Scaled Agile, Inc - 2024 • ITIL certified: APMG international - 2011