Christopher Lyons

Hi! I am Christopher,

I help create Customer Experience & "New Retail" solutions for platforms, brands & agencies.

New retail is the convergence of e-commerce & the physical store into a seamless individual customer centric experience.

How you want a customer to "feel?"

Providing personalized memorable experiences is your aim.

What makes me different to other channel & retail planners?

I am collaborative & welcome working in a team or I have created my own proprietary customer experience tools to help understand & map a user journey.

It sometimes very hard to define what customer experience is. That's where I come in.

Creating a strategic roadmap for success.... its not just theory,

I have 15+ years of operational experience gained in China & Japan (the most advanced retail & e-commerce markets in the world) so the solutions are practical, align to your brand & positioning & can be implemented.

Most recently I partnered with a Chinese retailer/platform to formulate their next generation retail experiences "store of the future".