A resourceful and customer-oriented IT support technician with more than 10 years of I.T. support and customer service experience from IT services companies and Managed Services Providers.
Management of virtualization and cloud services like VMWare, Citrix, Hyper V, Office 365 and Azure. Administrator experience in Windows Server administration, SharePoint, Active Directory, Exchange, InContact and other Microsoft solutions, MSP tools like Freshdesk, Zendesk, BMC Remedy, ServiceDesk Plus, Keepass, ServiceNow.
ITIL Foundation and Operational Support and Analysis Certified in 2017 and 2018.