- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 39 years old
- Location:
- Valenzuela City, Ncr, Philippines
- Experience:
- 13 years
Christopher Teh Lim
576 Dulalia street, Lingunan, Valenzuela City, Philippines 1446
Email:-Cell number: (-
Full Name:
Birth date:
Nationality:
Age:
Religion:
Christopher Teh Lim
March 26, 1986
Filipino
34
Roman Catholicism
Educational Attainment
Primary:
Secondary:
College:
San Diego Parochial School – Elementary Graduate
St. Mary’s College – High School Graduate
University of the East – Bachelor of Science in Computer Engineering
Work Experience
Optiva (formerly Redknee Inc.)
Solutions Analyst with Salesforce Expertise
August 2017- Feb 2021
Responsibilities:
- Salesforce Advanced Administrator and Developer
- Diagnosing, troubleshooting and developing new solutions that solve the root cause of problems in tickets
- Writing step-by-step processes, technical solutions and ticket updates using clear and concise English
- Learn new products quickly and effectively and develop a layered understanding of how the product works
end-to-end.
- Lead team meetings for IT and BA for process review and enhancement
- Support managers from different departments for process review and enhancement
Achievements:
- created the Optiva IT policy and KPI’s
- prepared the migration from Salesforce Classic to Lightning
- helped Netsuite to Sage Intacct migration by helping design the customizations and automations as well as
providing data sets and reports and Saleforce integration
- lead the IT team when there was no IT manager during the company’s transition
System managed:
- Salesforce
- GCP
- Google Spanner
- Trip Actions
- Next Travel
- Netsuite
- Sage Intacct
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Open Air
RFPIO
Campaign Monitor
Ring Central
Tableau
Expensify
Adobe Sign
-
Conga
Zendesk
JIRA
Salesloft
MS SQL
Trendmicro Inc.
Salesforce Administrator and Developer
November 2013 – August 2017
Responsibilities:
- Salesforce Advanced Administrator and Developer for Trendmicro North America and Taiwan
- Migration specialist for Salesforce from Siebel via SQL
- Uses SQL and 3rd party tools such as Informatica cloud for data management and scheduled jobs
- Handles sensitive customer data for database keeping
- HTML support for the company’s website and works hand in hand with JAVA developers to maintain website
of the company
- Migrates existing Siebel Data to Salesforce and assures the company’s data integrity
- Manage Apex Triggers
Cognizant Technology Solutions - Salesforce
Salesforce Advanced Administrator
September 2012 - October 2013
Responsibilities:
- Provide Admin support for Salesforce clients in ANZ, North America, South America and APAC region
- Build reports, customization, validation rules, workflows, email alerts and advanced system administration
for Salesforce
- Support 3rd party applications used in Salesforce to provide alternative solutions for Salesforce limits
- Diagnose triggers and codes for Salesforce and provide advice to clients
- Subject Matter Expert for Salesforce.com Administrators
Computer Sciences Corporation Malaysia
Technical Support Analyst – Estee lauder
May 2011 – May 2012
Responsibilities:
- Technical support for Estee Lauder Companies (Voice and non Voice)
- Technical Helpdesk specialist for Windows Operating systems and MS Office
- Provided support for SAP, AS400, JD Edwards, Blackberry Enterprise Server, Wintel, Active Directory and IOS
support
Dell International Services Philippines
Technical Support Representative / Sales Advisor for Small and Medium Business
March 2009 – April 2011
Responsibilities:
- Provide technical support via phone and email to customer of Dell North America
- Desktop and Laptop technical specialist for small and medium business
- Sales advisor
- Remote support for Software issues (Virus, installation and diagnostics)
Transcom Worldwide
Technical Support Engineer – Pipex UK
March 2008 – March 2009
Responsibilities:
- Provide technical support via phone and email to customer of Pipex Broadband
- Broadband and Telephone technical support for European customers
Freelance Computer Technician
June 2004 - March 2007
Special Trainings taken
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SQL
Salesforce Advanced Administration
and Development
Windows Operating Systems
Windows Server
Advanced Networking
Advanced Software and Hardware
Troubleshooting
MS Office
Certifications
Salesforce Administrator (ADM 201)
Salesforce Advanced Administrator (ADM 211)
Salesforce Developer (DEV 401)
Siemens RFID
Dell Leadership
Certified Dell Desktop and Laptop Support Specialist
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GCP
RFID
Dell Leadership Training
Active Directory
Wintel
SAP
Blackberry Enterprise Server
IOS
HTML
