Christopher L. Abuwa

Christopher Loveday Abuwa Port Harcourt, Nigeria| Email:-| LinkedIn Mobile: - Professional Summary Results-driven Virtual Assistant and Customer Service Professional with over two years of experience providing toptier administrative support to businesses and entrepreneurs across diverse industries. Adept at streamlining operations, managing schedules, handling confidential correspondence, and optimizing workflows. Skilled in CRM tools, strategic planning, sales, administration, and human resource management. A proactive problem-solver with exceptional communication, organizational, and interpersonal skills. Committed to delivering high-quality results, maintaining confidentiality, and fostering strong client relationships in fast-paced environments. Highly adaptable, detail-oriented, and dedicated to excellence. Skills & Proficiencies ▪ ▪ ▪ Administrative support MS Office Suite CRM Tools (Asana, Trello, Clockify, etc.) Key Relationship Management Excellent Communication skill ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Team Leadership Data Entry Strategic planning Social Media Management Google Workspace Email Management ▪ ▪ ▪ ▪ ▪ ▪ Customer Relations Sales & Marketing Presentation & Public Speaking Microsoft Office Suite Calendar Management Spreadsheet Management Work Experience . Virtual Assistant | D’LOVE COUTURE | Dec 2023 – Present • Provides administrative and operational support to streamline business processes, enhancing efficiency in daily fashion design operations. • Manages supplier communications and expanded the network to include 10 fabric and accessory suppliers, ensuring competitive pricing and timely procurement. • Negotiates with key suppliers to secure a 5% discount, reducing material costs and increasing overall profitability. • Handles client inquiries, appointment scheduling, and follow-ups, maintaining an organized customer database that improved client retention and sales. • Assists in product development by researching fashion trends and sourcing quality materials tailored to customer preferences. • Designs and implement a digital filing and inventory system, optimizing stock management to prevent shortages or excess materials. • Manages social media inquiries and coordinated order processing, ensuring smooth communication between clients and the production team. • Developed and maintains detailed records of transactions, invoices, and supplier agreements, supporting seamless financial tracking and business growth. Customer Support | AVTEC | June 2023 – Dec 2023 ▪ Handled customer inquiries and issues with efficiency and empathy. ▪ Worked closely with customers over the phone and via email, to understand customer needs and expectations to consistently deliver excellent service. ▪ Tracked customer interactions and ensure seamless follow-ups. ▪ Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ▪ Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Training and Certification ALX Africa ▪ Virtual Assistant Education ▪ Higher National Diploma: Marine Engineering (Hull and Auxiliary) | Nigerian Naval Engineering College - Sapele, Delta State, Nigeria| 2016 – 2019