Personal Profile
I am a strong leader with an unwavering work ethic. My adaptability and problem-solving skills are complimented by a natural ability to develop valued relationships through service and unprecedented hospitality present in all interactions. With a consistent record of follow through on multiple concept-to-completion projects, I stand out as an ideal candidate in a variety of disciplines.
Experience
Assistant Manager of Han Dynasty University City November 2014 to Present
Interviewed, recruited, and developed front of house staff of over 40 across multiple job categories and locations.
Helped spearhead specific training programs, including writing materials, creating detailed guides, and standardizing policy and procedure company-wide.
Developed a strong internet/social media presence through developing original content and creating press.
Diversified knowledge base by learning and creating complex Microsoft Excel sheets for inventory, pricing, and handling numerous vendor applications and portfolios.
Scheduled FOH associates, maintaining a labor cost under the required 18%.
Collaborated with residents and staff to plan and execute multiple events.
Bar Manager of Han Dynasty University City/Old City October 2012 to 2018
Developed diverse staff into a high functioning team through effective training systems.
Brought each location from conceptual to operational phases as part management team. Assisted in the opening of new locations throughout Pennsylvania, New Jersey, and New York.
Kept costs below required 30% through waste reduction and responsible ordering.
Reinvigorated house selections to include a variety of foreign, domestic, and more importantly local brands, which increased category sales 23%.
Delegated and oversaw inventory maintenance to bartenders, including supply, beer, wine, and spirits. Trained each bartender how to perform these duties and how to utilize Excel to maintain pars.
Lead and coordinated the setup of special events and private parties.
Estimated product demand according to seasonal trends and popularity. Maintained inventory and ordered to stay within the given budget, effectively avoiding overage or depleted stock. Prepared orders for multiple vendors’ delivery schedules
Marketing Coordinator for Invisible Sentinel Inc September 2018 to Present
Coordinating trade/expo show logistics.
Sponsorship acquisition for trade shows foreign and domestic.
International liaison for new sister company bioMerieux during recent acquisition.
Developing marketing and social media presence from origin. Pivoting marketing and advertising model to focus on target markets (beer & b) to assist with sales.
Creating and developing content on all platforms on a daily basis to maintain our new presence.
Creating customer service segment policies, to assist with any issues with products foreign or domestic. Coordinating with multiple customers to help provide any solutions and build upon relationship.
Skills
Budgeting
Management
Inventory Management
Hospitality Management
Social/Digital Media Production
Business Management
Microsoft Excel
Microsoft Word
Consulting
Vendor Relations
Recruiting
Customer Service
