Christopher John Rosario

CHRISTOPHER JOHN ROSARIO LOGISTICS OPERATIONS SPECIALIST CONTACT Phone (- ABOUT ME To enhance my previous knowledge and find myself in a job that offers challenges and opportunities while working in my area of expertise. Email-Address Block 6 Lot 6 Phase 4B Palmera Northwinds City Brgy. Kaypian, City of San Jose Del Monte Bulacan EDUICATION TERTIARY La Concepcion College Bachelor of Art in English Language VOCATIONAL Eskuela Teknika ENGLISH LANGUAGE PROFICIENCY City of San Jose del Monte, Bulacan SECONDARY Kaypian National Highschool Brgy. Kaypian, CSJDM, Bulacan PRIMARY Sto Niño School of Palmera Homes PNWC Phase 4B, Brgy. Kaypian, CSJDM, Bulacan EXPERIENCE Valoroo / Surge Transportation LLC (October 2021 – March 2023) Logistics Operations Associate / General Operations Answer Calls, Emails, and Text from carriers. Inbox management Tracking and fixing shipping errors Provide exceptional service to our carriers and customers Develop new and grow existing carrier relationships (lead generation, calling prospective trucking companies and referrals) Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers) Leverage our global technology platform, Mcleod along with data and other resources to make informed decisions, negotiate price, drive automation and improve efficiency. Use system tools such as Mcleod, Truckertools, and DAT. Coordinating transportation providers to ensure prompt and proper movement of shipments Anticipate issues that may arise with shipments and properly escalate to the right department on the right channel. Coordinating with the shipper and receiver. EXPERIENCE Nano Hearing Aids (June 2020 – Oct 2020) Sales Representative / Customer Support Representative Fields support calls, chat, email, or other communication from users with inquiries regarding company products or services. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Processing orders and transactions. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management iQor Philippines (Aug 2019 – Dec 2019) Technical Support Representative Fields support calls, chat, email, or other communication from users with inquiries regarding software programming, connectivity, and similar concerns. Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering or application development in order to restore service and identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems Entry-level position with limited prior training or relevant work experience Uses existing procedures to solve routine problems; has limited discretion LAWN LOVE (May 2019 - June 2019) Customer/Client Support Representative Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to Driver's inquiries. Communicating with driver's through various channels. Acknowledging and resolving customer complaints. Keeping records of driver's interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional client support. GRAND TETON PROFESSIONALS IB/DE (OCT 2018 - April 2019) Credit Repair Specialist / Admin Assistant Ensuring that the information and privacy of clients are well secured. Providing and recommending various options on how clients or consumers’ credit report can be handled or fixed. Assisting in the preparation of the appropriate letters to the credit bureaus. Reviewing full credit reports from all the three major credit bureaus mentioned earlier. Making sure that clients or consumers are aware of their rights to dispute information on their own for free. Avoid guaranteeing or assuring clients or consumers a specific result, or promising that information will be removed from their credit report. Providing clients or consumers with a written contract before performing any service on their behalf as required by law. Understanding government agencies involved in consumer rights. Staying aware of the State’s credit repair laws and bond requirements for credit repair organizations and debt collectors. TELSTRA (OCT 2016 to OCT 2018) Technical Support Representative Fields support calls, chat, email, or other communication from users with inquiries regarding software programming, connectivity, and similar concerns. Identifies, investigates, and resolves users problems with computer software and hardware. Processing orders and transactions. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and following verbal instructions. Applies knowledge of computer software, hardware, and procedures to solve problems. Arranges service by software or hardware vendors to repair or replace defective products. CONCENTRIX PHILIPPINES (OCT 2015 to SEPT 2016) Customer Service Representative Answering questions about a company's products or services. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Delivering information about a company's offerings. Handling customer complaints. Collecting and analyzing customer feedback. Resolve clients dispute regarding their credit reports. SITEL PHILIPPINES (APRIL to AUGUST 2015) Customer Support Representative Answering questions about a company's products or services. Avoid guaranteeing or assuring clients or consumers a specific result, or promising that information will be removed from their credit report. Delivering information about a company's offerings. Acknowledging and resolving customer complaints. Handling customer complaints. I hereby certify that all information above is true and correct with the best of my knowledge. CHRISTOPHER JOHN P. ROSARIO Applicant