Christopher Job

Job O Christopher- Customer Service Representative- Abuja, Nigeria Profile A Science practitioner with a keen interest in sciences of all aspects. I am passionate about holistic approach to modern technology, witha wide and vast knowledge in IT related fields. I am open to new challenges that will continue to develop my skills in Science, Arts and technology. Professional Experience 2023/01 – 2024/05 Amazon Customer Chat Representative Amazon -Answered customer inquiries efficiently regarding orders, shipping, refunds, and product details. -Assisted customers with returns and refunds, ensuring compliance with Amazon’s policies. -Resolved customer complaints professionally and escalated complex issues when necessary. -Provided detailed product and service information, assisting customers with Amazon Prime, Alexa, and subscription services. -Handled account-related queries, including login issues, payment failures, and security concerns. -Managed multiple chat conversations simultaneously while accurately documenting customer interactions. -KPI handling rating of 80% 2021/07 – 2022/01 Ashton,Bristol United K ingdom Customer Support Agent / Virtual Assistant(Remote) MD GROUP -Managed administrative tasks, including creating new customer accounts, updating existing accounts, and overseeing account management. -Provided support and monitoring for user service calls, ensuring seamless communication and issue resolution. -Conducted call screening and engagement, filtering and directing inquiries effectively. -Participated in various online customer support training programs to enhance skills and service quality. -Excellent customer support metrics,escalation handling and Help Desk Operations 2020/05 – 2021/06 Illinois, Chicago Dispatcher / Customer Service Representative(Remote) DVL EXPRESS -Assisted customers via chat, email, and phone using Zendesk, ensuring timely support and issue resolution. -Supervised customer shipments from pickup to delivery, providing real-time tracking and updates. -Handled customer complaints, resolved queries, and recommended solutions for service improvement. -Maintained an 85% customer satisfaction rate (KPI Achievement), 10% higher than the company average. 2019/02 – 2021/04 Texas, USA Customer Service Representative(Remote) Arrive Logistics -Supervised customers' shipments from pickups to deliveries, ensuring timely and accurate logistics management. -Met required expectations by making at least 120 calls per shift while maintaining outstanding internal agent performance. -Assisted customers via email and phone using Zendesk, providing high-quality support and efficient issue resolution. -Handled customer complaints, provided solutions, and ensured customer satisfaction through proactive problem-solving. Education 2021/03 – 2023/08 lagos BSC computer science caleb university 4.33(cgpa) Skills Soft Skills Problem Solving: Strong ability to troubleshoot data-related issues and provide practical solutions to improve data reliability. Statistical Analysis: Knowledgeable in using statistical methods and software tools (e.g., Excel, R, Python, SQL) to analyze data and extract actionable insights. Regulatory Compliance: Familiarity with industry regulations and best practices for maintaining data privacy and security. • • • Technical skills Operating Systems: Windows Server, Linux (Ubuntu, CentOS) Networking: TCP/IP, VPN, LAN/WAN, DNS, DHCP, Firewall Configuration Security: Intrusion Detection Systems, Vulnerability Assessment Storage Solutions: SAN, NAS, Cloud Backups Scripting & Automation: PowerShell, Bash, Python • • • • • Certificates Using python to interact with operating system Introduction to cloud computing Cyber Security graduate certificate Courses included:Amazon web services(AWS),fundamentals, Palo alto networks;Next-Generation Firewalls, Windows application security • References Available upon request Introduction to cybersecurity tools and cyber attacks crash course in python Microsoft office suite training Proficient in microsoft word, excel, powerpoint and outlook. •