hristopher Hiser
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🏠 Naples, FL 34102 ✆-
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🌐 www.linkedin.com/in/chris-hiser
ROFILE SUMMARY
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Detail-orientedITSpecialistwithexpertiseinITSupportHelpDesk,ITSecurity,andCloudSupportEngineering.Skilledinresolvingtechnicalissues,
optimizing system performance, and providing customer-focused support. My background in financial services brings strong analytical
problem-solving, data management, and risk assessment skills to IT, ensuring efficient and strategic technology solutions.
REA OF EXPERTISE
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IT Support | Help Desk Management | Incident Management | Technical Troubleshooting | Customer Service | Network Configuration | Cloud
Computing | AWS Services | IT Security | Vulnerability Management | Systems Administration | Remote Support | ITIL Processes | Security
Protocols | Data Backup and Recovery | Windows/Apple OS | Data Management & Privacy | System Maintenance | MS Office 365
Google Workspace | Amazon Web Services | Salesforce CRM | Moneytree Financial Planning Software | Resource Management
CERTIFICATIONS
AWS Certified AI Practitioner |Amazon Web Services
Dec 2024
AWS Certified Cloud Practitioner |Amazon Web Services
Sep 2024
CompTIA Security+ ce Certification |CompTIA
Aug 2024
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification|CompTIA
Aug 2024
CompTIA Network+ ce Certification |CompTIA
May 2024
CompTIA IT Operations Specialist – CIOS Stackable Certification |CompTIA
May 2024
CompTIA A+ ce Certification |CompTIA
Mar2024
Google IT Support Certificate |Coursera
Oct2023
HIGHLIGHTS OF SKILLS
● IT Support &Troubleshooting:Proficientinresolvingtechnicalissuesacrossmultipleplatforms,ensuringefficientoperationsandproviding
timely solutions for both cloud-based and on-premise systems.
● Network Configuration & System Administration: Experienced in diagnosing hardware/software problems, configuring networks, and
performing system administration tasks to maintain optimal performance and reliability in enterprise environments.
● Cybersecurity & Risk Mitigation: Skilled in implementing security protocols, managing vulnerabilities, and monitoringnetworksystemsto
protect against security threats and ensure compliance with best practices.
● CloudComputing&AWSSolutions:Competentindeployingandmanagingcloud-basedserviceswithAWS,optimizingsystemperformance
and security, and supporting cloud migration projects to enhance operational efficiency.
● Remote IT Support & ITIL Practices: Experienced in delivering remote IT support, troubleshooting issues,andutilizingITILframeworksto
manage incidents and improve service delivery while minimizing downtime.
ROFESSIONAL EXPERIENCE
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Planned Career Break
Feb 2021 – Dec 2024
● Focused on professional development by earning AWS Certified AI Practitioner, AWS Certified Cloud Practitioner and multiple CompTIA
certifications, enhancing expertise in cloud computing, cybersecurity, and IT infrastructure.
● Engagedincontinuouslearningthroughhands-onprojects,stayingupdatedonindustrytrends,bestpractices,andemergingtechnologiesin
cloud security and network administration.
● ExpandedproficiencyinAWS,networksecurity,andITsystemsbyleveragingonlinecourses,certificationtraining,andindependentprojectsto
stay competitive in the evolving tech landscape.
Private Client Advisor, Vice President Investments –JP Morgan Chase Bank, N.A., Santa Monica, CA
Feb2019 – Feb 2021
● Developed and strengthened client relationships by analyzing financial gaps and customizing solutions to align with clients' goals while
promoting market investment products and services.
● Trained and mentored a team of bankers on client profiling techniques, enabling them to effectively assess unique needs and cross-sell
relevant services to drive financial success.
● Provided strategic guidance to clients on asset allocation and portfolio construction, supporting tactical decisions and implementing
investment solutions to meet complex financial objectives.
E ARLIER WORK EXPERIENCE
Retirement Advisor–The Vanguard Group, Malvern,PA
Financial Planner –The Vanguard Group, Malvern, PA
Brokerage Services Professional –The Vanguard Group,Malvern, PA
Client Relationship Associate -The Vanguard Group,Malvern, PA
ay 2007 – Aug 2018
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May 2005 – May 2007
Jan 2000 – May2005
Jan 1999 - Jan 2000
E DUCATION
Bachelor of Arts in Psychology –West ChesterUniversity
May1998
