Christopher M. Gutierrez
INDEPENDENT CONTRACTOR
PROFESSIONAL SUMMARY
Forward-thinking business Operations Manager with a
proven track record of optimizing organizational efficiency,
driving cost savings and enhancing profitability. Adept at
strategic planning, process improvement, compliance audit,
and team leadership to achieve business objectives.
CONTACT INFO
--1981 Don Fausto St., San Roque,
Tarlac City, Tarlac PH 2300
TOOLS PROFICIENCY
Google Workspace
Salesforce
eHR
90%
80%
85%
EDUCATION
Bachelor of Science in
InformationTechnology
Curriculum
TARLAC STATE UNIVERSITY-
WORK EXPERIENCES
Operations Manager - Virtual Medical Assistant
Core Virtual Solutions (VA Agency-
Oversee the day-to-day operations to ensure a
seamless client service, and optimal performance of
VAs.
Co-facilitate HIPAA training sessions.
Audit documents and files to ensure compliance.
Develop policies and compliance programs.
Assist with interviewing and onboarding of new staff
Meet with doctors, practice managers, and clients
Operations Manager
Sitel (BPO-
Collaborate with DOO and SOM to boost performance,
conduct Coach Huddles, intervene with at-risk agents,
motivate the team, ensure consistent performance,
uphold policies, oversee Coaches' deliverables, audit
feedback quality in Triad sessions, create post-mortem
reports, drive sales through RCA, provide sales reports,
attend business reviews, and handle escalations.
Operations Manager
TaskUs
2018
Partner with DOO and SOM to enhance performance,
lead Coach Huddles, address risks with at-risk agents,
inspire the team, maintain consistent performance,
adhere to policies to make equitable decisions.
