CHRISTOPHER FRANCISCO
TECHNICAL SUPPORT REPRESENTATIVE
PROFILE
CONTACT
--Baras, Rizal Philippines
SKILLS
Customer Support ( Email, Chat, Phone)
Microsoft Office and Google
Workspace
CRM Tools (Salesforce, Zendesk )
Data Entry & Record Management
(Finance and Accounting Transaction
recording )
Scheduling and Calendar
Social Media Management
LANGUAGES
English (Native)
Filipino / Tagalog (Native)
EDUCATION
Bachelor of Information System
(2016 - 2017)
Bachelor of Information Technology
(2015 - 2016)
REFERENCES
Available upon request
Technical Support Specialist with over three years of experience in
international customer and technical support situations. Competent
in identifying technological problems, guiding users through fixes,
and guaranteeing excellent service delivery via chat, email, and
phone. Competent in generating user-friendly documentation,
troubleshooting hardware and software, and using CRM
technologies. Strong capacity to handle challenging problems,
maintain composure under pressure, and provide first-rate end-user
support.
WORK EXPERIENCE
Alorica Inc.
Technical Support Associate
September 2021 - July 2024
Assisting the customer navigate features on their devices.
Providing satisfaction to customer whenever they seek assistance.
Making sure that they will have great experience that they can share
to others.
Inspiro Inc.
Customer Service Representative
July 2021 - September 2021
Resolve complaints, problems, and product/service issues promptly
and professionally.
Provide accurate information about products, services, policies, and
procedures.
Maintain updated records in CRM or ticketing systems.
Teleperformance
October 2020 - May 2021
Customer Service Representative
Answer customer inquiries via phone, email, chat, or in person.
Help customers navigate systems, accounts, or troubleshooting steps.
VOLUNTARY WORK EXPERIENCE
Stake Clerk
September 2023 - Present
Oversee financial records and budgeting for the stake.
Coordinate and conduct stake financial audits
Train and assist ward clerks and other clerks in record keeping,
finance, and technology.
Oversee the accuracy and updating of stake membership records.
Troubleshoot tech issues in stake offices and coordinate with Church
support if needed.
