Christopher Fisher

CURRICULUM VITAE CHRISTOPHER FISHER 3520 KNIGHTSBRIDGE RESIDENCES, VALDEZ ST, CENTURY CITY MAKATI CITY 1200 PHILIPPINES Contact No. Home: +63 2 - Cell: - Personal Synopsis: ________________________________________________________________________________________________________________________________ Until recently, I was employed at the British Embassy in Manila for 5 years as an Entry Clearance Officer, my tenure ending due to office closure and repatriation of duties. Since I have been working remotely for an Australian Finance company named Maclean Financial as a broker. I am a hard-working and highly motivated individual who takes personal pride at completing my work to a high standard, in an efficient manner. I demonstrate good leadership skills and I am very comfortable in a busy and challenging working environment; I also enjoy the challenge of motivating and encouraging others in order to achieve both company and the individuals’ personal goals. I believe in order to reach our goals in the work place teamwork is a necessity. In order for this to work efficiently and coherently, a great deal of respect and co-operation is required from all relevant parties. When dealing with customers I always strive to exceed their expectations and demand the same dedication from anyone under my supervision. With my previous management experiences and responsibilities, I believe I can instill this sufficiently in order to run a smooth business operation. ____________________________________________________________________________________________________ EMPLOYMENT HISTORY 2021- present Maclean Financial Bourke St, Sydney Position: CDR/ Call specialist Job Function: Call potential customers to introduce yourself and inform the client of what service we are providing. Take key information regarding purchases and then provide them with a timely and accurate finance quotation. Follow up calls should be made within a day or two and then passed onto a senior broker to complete the deal. We aim to make 200 calls per 8 hour shift and individual targets should be met on a monthly basis. 2016 – 2021 BRITISH EMBASSY MANILA Upper Mckinley Road, Taguig Position: Entry Clearance Officer Job Function: The UK Border Agency (UKVI) is responsible for securing the United Kingdom border and controlling migration to the United Kingdom. The Agency enforces immigration regulations and considers applications for permission to enter or stay in the United Kingdom, citizenship and asylum. Immigration is one of the highest profile national and global issues. Entry Clearance Officers work as part of a team handling the efficient and secure delivery of UK immigration services. Entry Clearance Officers directly contribute to the achievement of the four elements that make up the UK Border Agency’s mission statement – security, control, quality and cost. Their work also supports almost all of the other sections within the Embassy through the provision of a high quality, efficient visa service which facilitates smooth travel for key Embassy contacts. To process visa applications, establishing eligibility under the Immigration Rules To prepare explanatory statements, refusal notices, complaints responses and to respond to written enquiries from UK sponsors, solicitors, Home Office, Stakeholders etc Achieve daily targets for the processing of all UK visa application types in line with the Immigration Rules. Refusal rate is in line with RALON guidance for post. Less than 5% of decisions are overturned by ECM, thus contributing to UKVI external customer standards. Issue and Refusal decisions are fully justified and in-line with the immigration rules. In-house or remote line management of up to 3 ECAs Completes all reports within the timescales set out in FCO & Post guidance with full evidence Any other activities required by the line manager 2013 – 2016 ORACLE CMS INTERNATIONAL Makati Avenue, Makati City Position: Customer Service Supervisor / Call Integrity Officer / Customer Support Job Function: When required, take calls for all services fully trained on and provide excellent customer service at all times. Ensure all technical elements involved are fully understood and applied efficiently. Ensure that all calls are taken in an efficient manner while following company rules and the service provided in of a high standard and to provide both positive/negative feedback where necessary. To train others in all services offered by the company when required and ensure they have a good knowledge on them before they take calls. To ensure excellent customer service is provided by all staff under my supervision. To supervise the calls and provide feedback to operations manager when requested. Take any Supervisor or Manager calls when required. Evaluate new team members and report to operations manager Ensure the security & integrity of the business remain at a high standard at all times. ________________________________________________________________________________________________________________________________ 2012 -2013 FUNKY MONKEY BAR & GRILL Mindanao Ave, Quezon City Position: Owner & Operations Manager Job Function: Manage a team of 30 bar & restaurant staff, ensuring they meet the needs of our customers and perform their duties to the highest standard. Ensure all health and safety regulations are being adhered to. Daily audits of revenue, ensuring accounts are all in order and balance. Staff performance reviews. ________________________________________________________________________________________________________________________________ 1999 – 2012 CARNIVAL CRUISE LINES NW 87th Ave, Miami, Florida Position: CASINO MANAGER/ ASST. CASINO MANAGER - Job Function: Supports the Casino Manager in the smooth, safe and efficient running of the casino, in accordance with the company’s standard operating procedure. Assist the Casino Manager to ensure that all the revenue opportunities are maximized. Monitor the slot and table areas for play that could potentially have a major impact on the revenue of the casino both physically and via Casino Surveillance equipment available. Enforce procedures and policies relative to all areas of the casino operation – tables, slots and accounting aspects. Safeguard assets. Ensuring that the integrity and security of the table games, slot and accounting areas are not compromised by either a guest or staff member. Report discrepancies, suspicious play, activities or incidents of a doubtful nature to the casino manager Complete all required documentation and reports in accordance with the company’s policy and procedures. These would include rating summaries, staff evaluations, incident reports, voyage end files, work schedules, welcome packs etc Assist the casino manager in monitoring, evaluating, disciplining and/ or counseling of all casino staff as per current policy and procedure. Perform a complete audit of the main bank, thus clarifying the funds are accurately recorded and in agreement with the General Ledger shore side. Promotes the highest standard of guest courtesy through interaction with guests, with a goal of increasing overall business potential. Be able to act in the capacity of casino manager on duty whenever necessary. ________________________________________________________________________________________________________________________________ Position: CASINO PIT BOSS/SUPERVISOR - Job Function: Maximize the revenues by efficiently monitoring the gaming table action, in an effort to identify and correct any procedural violations; which could affect the security of the games, the enjoyment of the guests or the revenue capacity of the casino. Assign staff members to the tables with use of a schedule, ensuring dealers are correctly placed, according to business and operational needs. Supervise all transactions taking place on the tables and maintain an awareness of table win or loss results. Report discrepancies, suspicious activity or incidents of a doubtful nature to the Casino Management. Ensure that the appearance of both staff and equipment reflect the very highest of standards. Provide instructional guidance and training, to improve and maintain standards of dealing referred to the company’s gaming manual. Complete all required documentation and sign accordingly: table inventory slips; pit error notifications; table fill/credit request; daily rundowns, rating cards; markers; onboard accounts; cards/dice disposal forms and key logs. Perform revenue counts as instructed by casino management: box count; stacker and /coin counts. Assist the casino manager in the evaluation process, providing feedback about every facet of a dealer’s job performance. Audit cashiers’ bank as necessary, thus clarifying that the funds therein, have been accurately recorded. ________________________________________________________________________________________________________________ Position: CASINO DEALER - Job Function: Deals Black Jack, Craps, Caribbean Stud Poker, Three Card Poker, Roulette, Let it Ride according to company’s standard procedure. Deal games in the non-intimidating professional manner. Keep Pit Bosses informed by means of clear commentary on all operations and transactions> ________________________________________________________________________________________________________________________________ - STANLEY CASINO LTD. Stanley St. Liverpool, England Position:CASINO DEALER Job Function: Deals Black Jack, Craps, Caribbean Stud Poker, Three Card Poker, Roulette, Let it Ride according to company’s standard procedure. Deal games In the non-intimidating professional manner. Keep Inspectors informed by means of clear commentary on all operations and transactions. ________________________________________________________________________________________________________________________________-SOAMES/GROSVENOR CASINO West Derby Rd, Liverpool, England. Position:CASINO DEALER Job Function: Deals Black Jack, Craps, Caribbean Stud Poker, Three Card Poker, Roulette, Let it Ride according to company’s standard procedure. Deal games In the non-intimidating professional manner. Keep Inspectors informed by means of clear commentary on all operations and transactions. ________________________________________________________________________________________________________________________________ EDUCATIONAL BACKGROUND- PSI TOURISM TRAINING CENTRE – TRAVEL & TOURISM DEVELOPMENT DIPLOMA COURSE- HUGH BAIRD COLLEGE OF FURTHER EDUCATION STANLEY RD., BOOTLE, L30 COURSES: MATHEMATICS - CITY & GUILDS LEVEL 3 GERMAN – CITY AND GUILDS LEVEL 3 FRENCH – CITY AND GUILDS LEVEL- BOOTLE HIGH SCHOOL BROWNS LANE, NETHERTON, L30 COURSES: ENGLISH LANGUAGE & LITERATURE - O LEVEL STANDARD : HISTORY, GEOGRAPHY, MATHEMATICS, SCIENCE, FRENCH – GCSE STANDARD - HATTON HILL PRIMARY SCHOOL ________________________________________________________________________________________________________________________________ PERSONAL DETAILS Nationality : BRITISH Birth Date :MARCH 19, 1975 Birth Place :LIVERPOOL, ENGLAND Age :46 Address : 3520 KNIGHTSBRIDGE RESIDENCES, VALDEZ ST, CENTURY CITY, MAKATI CITY 1200 PHILIPPINES Contact Details :email:- Home:- Cell: - Gender :MALE Civil Status :MARRIED Spouse’s Name : ROSARIO NERIA-FISHER Father’s Name:TERENCE FISHER Mother’s Name:GLENIS FISHER Religion :PROTESTANT Height :5’10 Weight : 86kg PERSONAL REFERENCES: BORIS J BOORHOFF PH: + - HEAD OF OPERATIONS – COMVERSION SAN MIGUEL AVENUE, ORTIGAS, PHILIPPINES MUKUND KANNAN PH: + - VICE PRESIDENT – JP MORGAN CHASE CRNR 1ST AVENUE, BGC, TAGUIG, PHILIPPINES