Christopher

MARAÑO, CHRISTOPHER C. #259 DE GUZMAN ST, PARADA VALENZUELA CITY - WORK EXPERIENCE: Company: SITEL, Philippines Position: Customer Account Executive (March 2017- June 2018) Answered inbound calls within guidelines established by the client and contact center management Handled problem resolution that may require follow up and/or escalation to a higher level of expertise Achieved call quality score goals to assist in achieving client and customer satisfaction goals Company: Alorica , Philippines Position: Customer Service Associate (october 15, 2018 to 2020) Answered inbound calls to achieved the quality of calls and customer satifasction. Promoted as Support Coach in(november, 2019-march 2020), assisting new hires,providing guidelines for products and services ,including team manager tasks, like coaching agents and leading a team if necessary. Position: Technical Support Associate (March 2020 to May 2022) Answered inbound calls to achieved the quality of Customer Service satisfaction by Providing exellent outcome. Promoted as Support Coach in (May 2022 to Present) lead the new Members of tech support team to be an expert with the process along with the Products and services offered by the handle line of business. Help the most needed Agent to hit the set goal by doing real time Coaching that can help Agent to excell. share knowledge on how to be an excellent tech Support Agent and an outstanding communitor and influencer to motivate the Agents to Perform succesfully. EDUCATION: LIBON COMMUNITY COLLEGE OF EDUCATION ,Libon, Albay SY- Bachelor of Elementary Education (BEED) PANTAO NATIONAL HIGH SCHOOL, Pantao, Libon, Albay SY- SKILLS: Outstanding Communicator and influencer to motivate People to attain their goal and achieve its vissions Competent ,Exellent organizing Plan, and delegation Capabilities . Style of leadership Such as athoritative and transformational and Coaching style of leadership SEMINAR/TRAINING ATTENDED: Contents Development in English Communication,September 5, 2013 GLOBAL MANAGEMENT ACADEMY INTERNATIONAL LANGUAGE (standard American English) in Jan-April- LIBON YOUTH CAMP- Kabataang libongeño, nakikiisa sa pagpapalaganap ng Boluntarismo (VOLUNTERISM –SERVING OUR COMMUNITIES,CELEBRATING NEW AND ALD FRIENDSHIP) PERSONAL CHARACTER: Highly Motivated, Pleasant Personality; Cheerful and Hardworking REFFERENCES: LINLYN ALAMAG MARY JANE MUÑOZCORALIE ESPINOSA- - - I hereby that the information above is true