Christopher Dixon

CHRISTOPHER DIXON Windsor, NY 13865 • - •-linkedin.com/in/ cdixon1971/ 15-years of Executive management and leadership experience with demonstrated ability to align company culture with performance, deliverables, and outcomes. Certified Project Management Professional (PMP) and Master’s level education in Healthcare Administration (MHA). Proven ability to lead high performing teams in service delivery, operations, IT and Software Development, and customer retention. Fluent in business owner culture and exceptionally skilled at leading innovation, growth, and change at all levels of an organization. PROFESSIONAL EXPERIENCE Chief Operating Officer/COO / eni, Vestal, New York (01/2018)-Present Led corporate culture initiatives resulting in multiple “Best Companies to Work for in NY” awards Optimized client and revenue retention to 97% annually Developed programs and services that allowed us to elevate our client base into the Fortune 500 25% annual revenue growth in the last 3 years Successfully managed 2 acquisitions as part of corporate growth strategy Added $10M in new profit over 4 years by developing modernized product line focused on technology improvements to improve user experience Obtained industry Gold Standard data security certification SOC 2 Type 2 50% improvement in employee retention over 4 years with improved onboarding and training programs Operational oversight of Service, IT, HR, Customer Relations, Marketing, and Project Management Vice President of Service Operations / eni, Vestal NY (09/2012)-(01/2018) Management and oversight of award-winning, 24/7 service and contact center Led migration of all on premise contact center systems to 100% virtual Key member of User Experience team in the development of user facing software and mobile applications Pioneered new benefit enrollment support service program and technology Implemented formal CQI process environment with major improvements to efficiencies Became a partner and trusted advisor to VIP client base, including Fortune 500 companies, Universities, and major healthcare systems Owner / Dixon Exterminators, Binghamton NY (01/2016)-(09/2019) Purchased small pest control business as investment opportunity 400% revenue growth over 3 years Under 10% customer turnover (industry standard up to 50%) “Best in the Business” Home Advisor Award Successfully brokered and managed acquisition by International Pest control firm in 2019 Managing Director / Community Options Enterprises, Princeton NJ (2006)-(09/2012) Led team of over 300 Managers, direct care professionals, employment specialists, and support staff Management and maintenance of 26 program locations and fleet of 60 vehicles Holistic responsibility for 8 small businesses generating over $2M in revenues annually Regulatory compliance and accreditation Event and sponsorship management – 5K, Gala Fundraisers, Bike Rallies – generating over 300K Annually in donations Secured funding and implemented development of a 1.3M healthcare medical day program for medically fragile adults EDUCATION B.S. – History / Brockport University, New York Graduation Year (2004) List additional certifications or relevant leadership/management trainings you’ve received Master of Healthcare Administration (MHA) / U of Phoenix, Arizona Graduation Year (2007) Certified Project Management Professional (PMP)