Christopher Daez

 Christopher R. Daez Block 1 Lot 27 Congressional Road Rainbow Village 5 Caloocan City Phone:- Email:- Objective: To maximize my full potential, by being part of a people oriented institution Which will enrich my practical experience and my positive outlook in life. Work Experiences: Telus International Philippines (AOL account)Feb. 2017 - July 1 2017 Assists Aol users for any AOL related issues. Imcluding email retreivals and upselling of additional services AOL services which will add additional security for users email account. Giving assuranve to AOL members that security for the account is well provided for AOL users. Teleperformance (Telstra)Sept. 2015 - July 2016 Takes incoming calls from customer experiencing home network problems, Troubleshooting and fixing internet connection related issues. Providing excellent customer experience by making sure that all issues are resolved within the call. Sutherland Global Services (Lenovo account)June 2014 - Aug. 2015 Determine and isolate cause of problem before the computer is sent to repair center or be serviced by the technician. Provide basic software troubleshooting for applications that came pre-installed by the computer manufacturer or added by the end user. Orchid Cybertech Services Inc.April 2013 – Dec. 2013 Fix customer problem with their internet service, determine the cause of the issue to stop it from occurring again. Escalate reports created for issues that needs Network engineer`s attention. Educate end users about proper maintenance of the of the DSL service. Sutherland Global Services (Lenovo account)June 2012 – Feb. 2013 Determine and isolate cause of problem before the computer is sent to repair center or be serviced by the technician. Provide basic software troubleshooting for applications that came pre-installed by the computer manufacturer or added by the end user. Telus International Philippines (Hibiscus account) Dec. 2008 – April 2011 Assist Canadian business clients in troubleshooting and resolving business telephone and ADSL problems. As a floor coach my duties are to ensure that the team members assigned to me by my CSM meets the account/program specified goals and metrics. Provide the necessary support and assistance in order for metrics to be improved on, attained or exceeded, ensuring that each individual perform at par with the standards set by the company. Teletech (Dell account and Verizon account)March 2007 – Dec. 2008 Assist Home and Small business clients isolate software and hardware problems and making sure that the customer gets permanent solution after troubleshooting the computer. Assist customer in resolving DSL connection problems over the phone including basic set up of modem and wireless routers for setting up customers wireless networks. St. Joseph College of Novaliches IncJune 2004 – March 2005 Assists students using Computer hardware and software. Makes regular contact with classroom teachers to keep lines of communication open concerning students progress. Demonstrates and teaches proper ethical computer and lab use. Oversees the working operation of the computers and related peripherals. Perform troubleshooting functions. Educational Attainment: AMA Computer Learning CenterJune 1996 – March 1998 Computer Systems Designs and Programming Secondary Education: The Gentle Shepherd SchoolJune 1992-March 1996 Trainings: L.E.A.D. (Telus) Making a DifferenceSept. 8, 2010 Growth Begins With inSept. 10, 2010 Brand MeSept. 24, 2010 Embracing ChangeSept. 30, 2010 Dell Dimension and Inspiron Product TrainingDec. 2007 Character References: Jackie Decillos Team Leader - Telstra- Robbie Villarin Team Leader - Orchid Cybertech Services Inc- Antonio Martinez Team Leader – Sutherland Global Services- Glenn Cruz Team Captain – Telus International Philippines-