Christopher Cole

I am excited to apply for the Customer Success Manager role. With 19 years of experience at Dell Technologies in leadership, Technical Program/Project Management, Consulting, and enterprise account management, I bring a proven track record of delivering impactful solutions and fostering exceptional customer outcomes. My expertise in Salesforce platform development, cross-functional team leadership, and Agile project management aligns closely with the demands of this position.

At Dell, I spearheaded complex projects, including the Executive Office of the President’s (POTUS) Secure Mobile Workstation Project, where I resolved critical issues at the White House West Wing, earning the Q2FY11 Gold Significant Contributor Award. As a Technical Program Manager, I led end-to-end Salesforce platform development, achieving 100% on-time delivery of deliverables while optimizing software solutions. My role as a Technical Account Manager resulted in a 100% customer satisfaction rating and $779K in revenue in 2019, demonstrating my ability to drive measurable business impact.

Key accomplishments include:

• Consulting for high-profile clients such as West Point Military Academy, DoD, State Department, Air Force and Army, securing Dell’s USMA account.
• Leading global team coordination to align product architecture and ensure high-quality deliverables.
• Earning multiple accolades, including the Michael Dell Champion Award (twice) and two Gold Significant Contributor Awards.
• Proven customer success advocate and excel at relationship management

My certifications in ITIL Foundations, CompTIA A+, and PMI PMP training complement my hands-on experience, enabling me to navigate complex technical environments and deliver results. I am passionate about leveraging my skills to contribute to your business goals. I would welcome the opportunity to discuss how my expertise can support your team’s goals. Thank you for considering my application. I look forward to the possibility of contributing to your success. Please feel free to contact me to schedule a conversation.