Christopher Cameron

Christopher Cameron 179 Barnes Blvd Morris Meadow, Gregory Park P.O., St. Catherine--Career Objectives Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, whilst building a successful and fulfilling career as a Business professional. Experience Customer Service/Sales Associate January 2018 to April 2020 – STJ Jamaica Limited ● Deliver amiable, efficient and professional solutions for customer inquiries via online chat. ● Document interactions with customers in a manner that helps the company to prevent future problems where possible. ● Provide multiple solutions so that customers receive the best one to solve their individual problems. ● Maintain broad knowledge of company products and services. ● Participate in meetings and activities held to improve customer satisfaction and hence business performance. MI 60 (AT&T Technical Support) June 2017 to January 2018- IBEX GLOBAL JAMAICA ● Establish and maintain communication with team members, while managing performance and service quality to guarantee customer satisfaction ● Assist agents in resolving escalated cases ● Increase participation in work related activities, and promote positive attitudes ● Support the team by maintaining superior knowledge of products and policies; ensuring consultants have the knowledge, skills, and tools to perform well Customer Service Supervisor (Amazon) September 2014 to March 2017 - Xerox ● Assist agents in developing behaviours that lead to the maintenance of excellent KPIs. ● Monitor the team’s performance to ensure they match up to company standards ● ● ● Help with training and development intermittently Maintain records on agents’ and teams’ performance Engage in weekly coaching sessions with agents on negative and positive trends, with the aim of reducing the negative and increasing positive behaviors ● Handle complaints (from both staff and customers) ● Report to senior management/personnel when required Compliance Associate (Amazon) June 2014 to September 2014 - Xerox ● Identify potential risk and collaborate with the compliance manager to determine mitigating strategies ● Maintain regulatory knowledge and practices ● Review and assist with updating internal policies ● Assist with the conduction of meetings and execution of staff education Founder Of Newland Youth Reach Program June 2011 to August 2011 Coordinated a summer community service project to assist children with educational and skills development. (Reading & Writing, Visual Arts & Crafts, Basic Spanish & Maths) ● Created agendas and chaired executive and general body meetings daily and weekly ● Made formal presentations to the students and team members regarding our targets and progress​. ● Managed the progress of individuals being trained to aid in identifying areas of improvement. ● Worked closely with students that required special attention to ensure that they are one with the group ● Organized Sporting and Performing Arts Competition to add fun to the project. Education University College of The Caribbean, Jamaica ● Human Resource Management and Information Technology iCreate Creative Institute ● Digital Video Production ● Project Management For Creatives Calabar High School ● CXC-CSEC General Proficiency Level ● English Language, Principles of Business, Office Administration, Social Studies, Religious Education, Mathematics, Information Technology. Certificates and Accomplishments ● Training in Microsoft Outlook, Excel, PowerPoint and Word ● Xerox Supervisor of the year 2016 Interests/Hobbies: ● Videography ● Reading and listening to books about self-development and leadership ● Drawing ● Computer repairs and programming. References: Deborah Claire Operations Manager – STJ Jamaica Limited Phone:- Alando Terrelogne Attorney At Law Phone:-