Christopher Busuttil

CHRISTOPHER BUSUTTIL Page |1 CHRISTOPHER BUSUTTIL M A L T A | R E M O T E • -- P H O N E R E D A C TE D -- E M A I L RE D AC T E D -- TECHNOLOGY AND DIGITAL PROJECT MANAGER APPLICATION DIRECTOR | IT BUSINESS PARTNER | DIGITAL PROGRAMME DIRECTOR I am an accomplished IT Project Manager, with 25+ years of experience in enterprise applications, leading complex solution roadmaps and delivering strategic programmes within Gaming, Government, technology, and digital area. Successfully implemented projects in automation, participation, SOA platform enablement and package acquisition within Public Sector, real estate, and aviation. Earlier career - a successful business and change consultant with IT Advisory. Additional Skills Stakeholder engagement | Account management | Design of information system programmes Application development | Team leadership | Transformation leadership | Business analysis Business Process Re-engineering | Revenue and Cost optimization | Change Management Data analysis & Modelling | ITIL Service Management |Project Management Digital Transformation | Programme Management | Communication Skills | Presentation Skills CBUSUTTIL ONLINE PROFESSIONAL EXPERIENCE 2023 – current Founder, Principal Consultant  Contracted as Project Manager for a gaming provider re-platforming, across all operations  Advise select gaming clients on Salesforce CRM migrations for integration with backends, service centre transformation  Manage Agile Teams across Malta, France, Spain and Portugal Technology includes, private and public cloud infrastructure across Azure and AWS, with deployments through Docker, GitHub actions, Azure DevOps, Linux, Apache, PHP/Python/Perl, Headless HTML, Kubernetes, Flutter, React, Oracle WEB INTERNATIONAL SERVICES LTD 2022 - 2023 https://www.wis-ltd.net/ WEB INTERNATIONAL SERVICES LTD. IS AN INDEPENDENT AFFILIATE MARKETING COMPANY WHICH ACQUIRES NEW CLIENTS FOR IGAMING COMPANIES AND FINANCIAL SERVICES. Head of Technology WIS is a ten-year old igaming affiliate marketing organisations with ambitions in financial markets, sportsbooks and casinos. My main accountability is the future of the company's products technology. Directed the technology team into a high competence, flexible capacity unit that derives speed of execution by design, appetite for automation and high engagement. The ensemble of strategic business partners contracted for technology hosting, data provision, editorial content, monitoring, analytics and continuous learning are based on the IT strategy decisions agreed with the leadership team. WIS regularly acquires new portals, existing businesses or digital communities. In my role I carry out the due diligence of the products acquired and determine the path to onboarding and operationalization of the technology. CHRISTOPHER BUSUTTIL DUBAI HOLDING ASSET MANAGEMENT DUBAIHOLDING.COM/DHAM Page |- DUBAI HOLDING ASSET MANAGEMENT IS A MAJOR CONTRIBUTOR TO THE GROWTH AND DEVELOPMENT OF BUSINESS AND TOURISM IN DUBAI WITH ITS LEADING COMMERCIAL, RETAIL AND RESIDENTIAL LEASING DESTINATIONS AND COMMUNITIES ACROSS THE EMIRATE. Head of Digital Services & IT Business Partner Manage portfolio in the areas of CX, additional revenue channels, process efficiencies and improved compliance. The technology of choice is the Salesforce platform. Solutions span self-service for Government Services provision, authority affairs, lead to lease, lease operations, call centre, service centre, website development over Sitecore, data-driven marketing, cloud integration and workplace collaboration through Salesforce flows or Microsoft O365 capabilities. Main areas of focus:  Lead the teams of Solution Architects, Business Analysts and Administrators who deliver end-to-end projects, application support, and incremental improvements across DHAM for half of the application landscape, while actively participating in the roadmap across all IT applications. The team is a mix of the core group of permanent staff and are augmented with flexible contractors from select agencies and partner managed services contracts to balance cost, resilience, and speed.  Oversee Portfolio review & Design Committee, IT Change management, Solution selection, Risk management & Issue resolution. Key contributions include the successful implementation of robotic process automation, OCR, CAFM, strategic procurement, smart parking and Oracle integrations.  Empower teams by introducing the SCRUM framework across operations and vendors to radiate information and determine predictable quality outcomes. Emirates Group - IT 2015 – 2017 https://www.theemiratesgroup.com/ THE EMIRATES GROUP IS A DUBAI-BASED INTERNATIONAL AVIATION HOLDING COMPANY. THE EMIRATES GROUP COMPRISES DNATA, AN AVIATION SERVICES COMPANY PROVIDING GROUND HANDLING SERVICES, AND EMIRATES AIRLINE, THE LARGEST AIRLINE IN THE MIDDLE EAST. Solution Delivery & Project Manager Deliver end-to-end projects and implement enterprise-level solutions. Plan, organize and lead cross-functional teams of SMEs, analysts, architects, engineers, and product owners throughout the Systems Development Life Cycle (SDLC) Main areas of focus for project delivery:   Buy - large-scale package acquisitions involving iterative requirements engineering, vendor selection and involvement, solution design, POC, Cloud Evaluation and ensuring service acceptance. Solutions include the inpremise Flight Planning System and SaaS Corporate Brand Digital Asset Management. Build - enterprise deployments: manage the enterprise migration to MS Windows 10 across Emirates and dnata group involving Microsoft SCCS SMEs, software engineering streams in JAVA, SharePoint, ORACLE ADF and .Net; managed organization change and enhancements to systems and integrations on the ERP and TIBCO. Achievements: Successful go-live for flight training simulator training app, courier service system, integrated with Oracle EBS HR, ADFS that aggregates best price and services of company-approved providers for employees; completed vendor selection and negotiation for flight planning, DAM and ground equipment vehicle tracking. CHRISTOPHER BUSUTTIL Page |3 KPMG Lower Gulf 2013 – 2015 www.kpmg/ae FOR ALMOST 50 YEARS, KPMG LOWER GULF LIMITED HAS BEEN PROVIDING AUDIT, TAX AND ADVISORY SERVICES TO A BROAD RANGE OF DOMESTIC AND INTERNATIONAL, PUBLIC AND PRIVATE SECTOR CLIENTS ACROSS ALL MAJOR ASPECTS OF BUSINESS AND THE ECONOMY IN THE UNITED ARAB EMIRATES AND IN THE SULTANATE OF OMAN. Executive consultant IT strategic consultancy within KPMG’s IT Advisory Practice in UAE with expertise and experience in running IT PMO for large transformation projects. Main areas of focus:  IT enablement and transformation.  Management of business and technology transformation projects, systems and vendor selection assistance, organization team design, set-up, and systems design. Selected projects:  Project manager at Abu Dhabi Education Council for Service Oriented Architecture (SOA).  Led the team to achieve service integration with several AD/Federal entities and internal enterprise applications based on Oracle e-Business Suite (HCM and Accounts Receivables), Oracle Middleware, Microsoft Dynamics CRM and others.  Led SOA governance organizational change, design of service contracts and process automation. MITA (Malta Information Technology Agency) 1998 – 2013 https://mita.gov.mt/ MITA is the central driver of the Government’s Information and Communications Technology (ICT) policy, programmes and initiatives in Malta. Project Manager- Launch a Framework agreement with the industry to develop online services (1.5-million-euro capital cost)  Managed the whole project cycle including contracting IT services vendors on behalf of MITA, engaging client government entities and together analyzing, developing, and launching eGovernment services based on the MITA shared service model.  Over 120 eServices (in Energy, Education, National Archives, Customs, Employment, training, radio communications, and transportation) were developed using this system.  Through the programme MITA carried out 2 consultation iterations and was upgrading its framework to create eServices at a lower cost. Consultant - Launch an enterprise eForms Platform (1-million -euro capital cost, including EU funds)  Primary responsibility to procure and launch an eForms platform for all eGovernment services modelled as an eGovernment Shared Service where MITA owns the platform and guarantees the technical service while Government entities are responsible to define and operate their own eGovernment services from an enterprise portal - https://forms.mygov.mt Project Lead – Business Intelligence at Tax Compliance Unit Project Lead – Inland Revenue Call Center Business Analyst– Business Process Re-engineering - CHRISTOPHER BUSUTTIL Page |4 EDUCATION Bachelor of Business & Computing| UNIVERSITY OF MALTA |1998 RELEVANT PROFESSIONAL CERTIFICATIONS Certified SAFe® 5 Agilist| 2022 Driving Productive Agile and Transitioning from Waterfall, LinkedIn| 2017 e-audit analysis and fraud case studies, DGTC Lisbon| 2008 Business Intelligence and Data Warehousing, TDWI Munich| 2008 Prince II, APG | 2006/2012 IS Consultancy in Practice, ISEB | 2004 ITIL Service Management, Spring, ISEB | 2003 DSDM Practitioner, KPMG | 2000 AWARDS  axs (www.axs.ae) was named the Best Smart Service at the Gulf Customer Experience Awards 2019 and won the Best Government Services category at the International Business Excellence Awards 2017.  In 2009 the European Commission announced the IR Secure Site services as one of the finalists for a European eGovernment Award. The electronic services offered by the Inland Revenue Department of Malta were nominated for improving access, by creating business opportunities and generating savings for businesses. LANGUAGES Fluent in English, Italian, French and Maltese