Christopher Bao Young

A Dynamic and Experienced Quality Manager/Supervisor/Team Leader with a demonstrated history of working in the outsourcing/offshoring industry for 10 years. Started as an agent for 2 years and then became a fulltime advocate of Effective Customer Service thru Transactional Quality Monitoring for 8 solid years. Highly Skilled in Customer Service, Performance Management, Quality Monitoring, Microsoft Applications, Strategic Planning, and Team Leadership.