Christopher Ananda Rodrick

CHRISTOPHER ANANDA RODRICK Flat 206, Pruthvi LotusMobile:-th Cross MLA Layout,Email:-Kalena Agrahara, Bannerghatta Road Bangalore - 560076 Objective: To secure a challenging position where my knowledge and skills will be utilized to meet the institutional goals, simultaneously allowing opportunities for professional growth with increased responsibility and to find Professional Fulfilment and Personal Satisfaction in my job. Experience: - 15 Years of rich experience in E2E of Order to Cash (OTC), Analysis and Reporting Current employer: Oracle India Pvt Ltd: May 2014 till date Prior Experience:CapGemini Business Services India Ltd: Aug 2012 until May 2014). Genpact India Pvt Ltd: June 2005 until Aug 2012). Responsibilities as Manager – AR – Oracle India Pvt Ltd (May 2014 till date) Handling a team of 8 team members and assistant manager for E2E of Invoicing and revenue recognition process Monitoring & auditing the volume processed by the Team and provide constructive feedback Handling external and internal stakeholders and all escalations, taking preventive steps to minimize errors Guiding Team members to prioritize on the activity that needs to be performed and help team with work load balancing. Assist team members on any doubts/clarification if any Providing adequate Feedback and conducting Appraisal for the Team Members Providing prompt and accurate information on individual performance Dealing with and resolving problems and issues which arise Involved in the Hiring and Recruitment Update Dashboard/Report and provide necessary analysis on Volume and value Responsibilities as Team Lead/Assistant Manager – OTC – CapGemini Business Services India Ltd (Aug 2012 till May 2014) Handling a team of 20 resources for E2E of Order to Cash (Cash Application, Dispute Management & Billing Team) Coaching and guiding 3 Process Leads to handle their respective teams (Cash Application, Dispute Management and Billing Team) Lead a team to seamlessly transition the Billing process from United States Involved in the Hiring and Recruitment process for the Engagement Guided the team during the Go-Live & Stabilization phase of the process Ensure that SLA & KPI’S are met as agreed upon with the customer Motivating the team to achieve high standards of SLA/KPI targets Monitoring & reporting on standards & performance targets Handling all client escalations and acting as the face of the business Update Dashboard and provide with all necessary data as requested by the Client & CapGemini management Review dashboards/ data reports on a daily basis and provide constructive feedback Preparing daily workloads for staff & coordinating the daily allocation of work Responsible for tracking all the tasks for OTC tower for 20 team members Arranging & chairing weekly team meetings, focusing on targets & achievements Assist team members on any doubts/clarification if any Consistently provide training on various OTC Tasks Mentoring and training up junior and new staff Implementing new initiatives Providing Feedback/Appraisal for the 20 Team Members Responsibilities as Business Analyst at Genpact India Pvt Ltd (June 2005 till Aug 2012) Point of contact for Accounts Receivable for any invoice related issues Developing MIS reports and Scorecards for the customer as per need Collection and portfolio management for GE Aircraft Engine commercial customers based in United States Weekly performance presentation to the customer for each shop Worked on disputed invoices with the customer and GE shop Handling the Cash Application process for Military customers and being the point of contact for the shop for any cash application query and escalations Maintaining daily unapplied report for the Military payments and Bank re-conciliation Handling all Technical query of the team as the Technical SPOC Using Six Sigma Methodology to reduce waste in the process Working on various Business impact & Lean projects for the customer and the team members Variable Analysis for Estimated Cost against actual Estimated Cost forecasting for the future based on historical data Using VBA coding to reduce the manual work in the process Rewards and Recognition:- Received Special Award FY15 - 1st half for streamlining the ECP invoice delivery process Guided the team during the Go-Live phase of the process Received Appreciation from Top Management for successfully moving the process from Ramp-Up to Go-Live stage Achieved Stabilization for the process by achieving green SLA’s on a continuous basis for a period of time Added 5 FTE to the process by showcasing additional work scope to be transitioned Achieved various appreciations from clients and internal management Completed Green Belt (Six Sigma) training and testing Received Lean Ace certificate on successfully completing various kaizen projects Received appreciation in the Town-hall for process excellence & consistency in performance Successfully transitioned the Military Cash Application process without any misses in delivery Projects Handled & Other Participation:- Remit Management – An attempt to standardize the practice of maintaining and archiving remits across various regions. Manpower Utilization – Automation of the Industrial manpower file using VBA Code Lead Team to seamlessly transition processes (Cash Application, Dispute Management & Billing) from United States and Mumbai. Transitioned the Billing process from Australia Strengths:- Strong decision making and problem solving skills Proven ability to manage through others Able to motivate and lead others in a team environment Excellent communication skills, both written and verbal An ability to build rapport and trust quickly with work colleagues and clients Able to prioritize tasks and workloads in order of importance Track record of delivering results with deadlines Educational Qualifications:- Completed schooling from St’ Mary’s School Calcutta Completed Graduation (B.Com) in the year 2004 from St’ Xavier’s College Calcutta Personal Details:- Date of Birth03rd September 1981 SexMale Marital StatusMarried Passport Held Yes VISA DetailsUnited States (B-1 Visa) Date: Place:Bangalore.