Christopher Alcazar

EXPERIENCE  Technical Support Executive (MSP) – SOLARWINDS (October 15. 2018 – January 2020) - CHRISTOPHER T. ALCAZAR 5A C. Munoz Palma St., Heritage Homes, BF Resort Village, Las Piñas City, Philippines, 1741 Mobile No.: (- Skype: Jox.Alcazar Email Address: christopher.t.alcazar@ gmail.com Communicate with Partners via Chat Support Troubleshoot RMM Products Troubleshoot Solarwinds. Mail Filtering Product Gather Logs to check Troubleshoot RMM Products Communicates with Dev Ops and Applications Engineers for RMM products Issue Help Partners to Configure and Setup RMM and Mail Assure. Logs and Owns Ticket using Sales Force  SERVICE DESK ADMINISTRATOR - S&P GLOBAL (January 9. 2017 – June 29, 2018) - Investigate incident tickets to identify potential first-time fixes. Manages Domain Users accounts and permissioning. Handles O365 Licensing and Management. Identifies problems and solutions for IT infrastructure. In-charge of Training new hires In-charge of creating the process for the department. Created the knowledge base website that is being used by the whole SD Department In charge of monitoring the Teams Tickets Coached SD people for AFI and infractions -  IT SERVICE DESK– Merlin Philippines (February 9, 2015 – September 20, 2016) - Log, categorize and prioritize all issues or requests raised by users via the IT Service Desk . Investigate incident tickets to identify potential first-time fixes. Manages Domain Users accounts and permissions. Office 365 Triage Team  CUSTOMER SUPPORT EXECUTIVE – THOMSON REUTERS - (May 25, 2009 – June 25, 2014) Provides technical support for Thomson One Product Users Takes inbound and makes outbound calls EDUCATION AMA COMPUTER COLLEGE -) B.S. COMP. SCIENCE PACO CATHOLIC SCHOOL -) Primary, Secondary HIGHLIGHT OF QUALIFICATION - Superior Technical and Application knowledge on Microcomputers Superior in handling Microsoft Environment, Operating System and Application Has the ability to adopt and enhance existing Local and Wide Area Network Knowledge in structural design for a network Environment Knowledge in Web Page Design using Macromedia Dreamweaver Proficient in written and oral English language Able to handle work independently and handles work pressure with confidence. KNOWLEDGE ON - MS Operating System Windows Server 2003, 2008, 2012 Linux (Intermidiate) MS Office / Office 365 Mail Filtering Lync, Skype for Business Box Firewall - VMWare , ESXi/Vsphere VPN VOIP Network Troubleshooting Remote support Hardware Diagnostics and Repair TCP IP / Routing