CHRISTOPHER ABONITALLA MERCADO
Work Summary
Virtual Assistant (Part-time)
September 2018 – January 2020
MrBackOffice
Pakistan
Worked for US-based client;
Lead generation through LinkedIn;
Enlist and build a list of potential candidates/clients based on criteria provided by the client;
Perform sort and analysis of data from LinkedIn;
Organized Client-facing meetings;
Prepared ad hoc requirements as may be needed from time-to-time.
Supervisor, WorkForce Capacity
January 2013 – July 2017
AcquireBPO
LGF, Worldwide Corporate Center
Shaw Blvd, Mandaluyong City
Supervised a team to monitor seat usage across all sites of AcquireBPO;
Prepared weekly, monthly, yearly summary on seat utilization;
Monitored and managed daily seat utilization;
Provided client’s requirements relative to seats and capacity; • Recommended cost-effective seat utilization and management.
Supervisor, WorkForce Reports
November 2010 – December 2012
AcquireBPO
LGF, Worldwide Corporate Center
Shaw Blvd, Mandaluyong City
Supervised a team to collate, translate, analyze and develop reports for internal and external clients;
Validated for accuracy reports for internal and external clients;
Ensured submission and correctness of interval, daily, weekly, monthly and yearly reports;
Stream-lined processes in report development and management;
Performance assessment of Reports Analysts.
Reports Analyst
April 2008 – October 2010 Teletech Holdings Inc.
3F, Robinson’s - Cainta
Ortigas Ext., Cainta, Rizal
Developed Local and Global Call Center Reports;
Stream-lined report processes;
Validated and monitored for accuracy of reports;
Developed and enhanced reports using Crystal Report 10/MS SQL;
Ran and output reports in Business Objects.
(Acting) Section Chief, GASD
October 2007 – March 2008
Intellectual Property Office
IPO Building
Buendia, Makati City
Managed utility and security agencies servicing IPO;
Stream-lined processes of the General Administration and Services;
Managed daily office operations;
Reviewed and recommended/provided inputs for contracts and purchases.
Information Officer II, DITTB
January 2006 – September 2007
Intellectual Property Office
IPO Building
Buendia, Makati City
Member of a team who disseminated information on Intellectual Property across the country;
Stream-lined processes on information dissemination;
Assisted clients on Intellectual Property;
Participated on caravans on Intellectual Property across the country.
Information Systems Analyst II, MISB
August 2001 – December 2005
Intellectual Property Office
IPO Building
Buendia, Makati City
Developed Systems for Intellectual Property, e.g., Time and Attendance, Patents and Trademarks
Performed User-Training;
Assisted and managed User-Testing;
Managed data on Intellectual Property.
Local Treasury Operations Officer I, Municipal Treasury
September 1999 - July 2001
Municipality of San Juan, Metro Manila
N. Domingo, San Juan City
Issued CTC;
Assessed Business Licenses;
Prepared documents for purchases;
Performed the inventory of accountable forms;
Performed inventory of Municipal property.
Education Summary
Graduate, Master of Science in Business Administration
March 2004
Jose Rizal University
Shaw Blvd., Mandaluyong City
Graduate, B.S. in Computer Engineering
March 1996
Adamson University
San MarcelinoSt., Manila
