Christophe Pin

Christophe PIN ÈMobile: - › E-Mail:-LinkedIn: www.linkedin.com/in/Christophe-E-Pin IT governance, service and operations management Professional I am a recognised leader in Service Management and IT Operations. I deliver exceptional business performance levels through building operational excellence mindset and establishing sharp focus on execution. I work through my teams: building a culture that makes people feel valued and respected, leading career growth, introducing mentoring and coaching practice on all levels in the organisation. I enjoy managing diverse multi-cultural teams. Perform best in high demanding dynamic environments. Derive confidence from building collaboration between functions. Strong in managing ambiguity and change to, in the end, achieve business transformation. For me the key to success is to develop a sustainable, high performance organisation which listens to customer needs and delivers added value through understanding opportunities for business growth. Skills and Competencies • • • • • • • • • • Service Management and IT Operations Execution and performance management Ability to build effective relationships on all levels in organization People management and development. Building and maintaining highly effective teams Strong Communication skills, recognized negotiator and facilitator Proven record of successfully managing change and dealing with ambiguity Efficient delivery, drive for excellence Track record in leading transformation to outsource and managing third-party vendors. Cultural awareness, versatile experience in working in different cultures Languages: French: Native speaker - English: Fluent Work Experience Since 2020: Start-up Manager – P’tit Menu • Evaluating and developing a new food service tailored for children at school in Amsterdam-: Director Digital Program (Temporary) - Adidas. Amsterdam, The Netherlands. Retail/Fashion Company • Drive strategy execution for European eCommerce adidas business. Put in place end to end governance process. • Deliver projects from the market side to support company growth ambition. Achievements: • Implemented Demand management process to resource market key initiatives. • Internal communication strategy to foster team collaboration developed and kicked off-: Application Services Senior Manager. Mars Global Services. Stupino, Moscow Region. Global FMCG Company • Transition Regional Applications Services from 15 different teams and locations to Russia and one strategic partner. • Develop recommendations for agile portfolio rationalisation of more than 2000 applications and disaster recovery. • Accountable for service delivery. European and Global Service Reviews with key stakeholders. • People Management: team of 60 + 100 offshore resources. Budget Management: 15 000 k USD. Achievements: • Developed strategy, organizational blueprint, roadmap for global functional application support • Contracted new strategic vendor and built the team with a mix of internal and external resources offshore • Successfully transitioned all applications services in under 6 months with limited team resources • Kicked off automation stream in Europe with an increase of efficiency by 20% Christophe PIN ÈMobile: - › E-Mail:-LinkedIn: www.linkedin.com/in/Christophe-E-Pin -: IT Operations Senior Manager. Mars IS. Stupino, Moscow Region. Global FMCG Company • Accountable for IT customer support delivery. European Service Reviews with key stakeholders. • Plan and complete support merge after business acquisition. • Responsible for strategic planning and development of ITSM practice globally within Mars Inc. • People Management: team of 60. Budget Management: 6 000 k USD. Achievements: • Completed merge of two support organizations servicing 75k internal users without impact on service • Delivered best operations globally from Europe through driving global efficiency improvement program (SLA of 98%, FCR > 80%, ASA < 10 seconds, Major Incident reduction year to year by 10%). • Built global Service Desk strategy. Launched transformation program to ensure successful implementation. • Designed and implemented new ITSM Team organisation and strategy • Addressed Key Talent challenges for CIS region (Turnover from 30% to 15%, Time to recruit from 6 to 2 month). 2006 - 2009: Global Infrastructure Operations Manager. Mars IS. Stupino, Moscow Region. Global FMCG Company • Accountable for global service delivery of global End User Technologies Expert Centre (Messaging, Collaboration, PC environment, Application distribution, Internet/Intranet sites hosting). • Piloting outsourcing service (offshore vendor in India) • Supporting the development of new IT Hub in Russia (150 people). • People Management: team of 15. Budget Management: 4 000 k USD Achievements: • Designed and implemented organizational model for End User technologies operations • Successfully transitioned EUT service from European locations to central Hub in Russia. • Build strong high performing team in Russia from scratch • As part of Management Team in Russia played significant role in building new IT Hub in Russia (150 people): defining recruitment strategy, pay plan, transition plan from Europe to Russia, development of Mars Culture, coaching of new local managers. 2002 - 2005: SAP Deployment Project Manager. Mars IS. Strasbourg. Global FMCG Company • Project Management of SAP Finance implementation in Belgium (2005) • Project Management of local integration with SAP implementation in Germany -) • Supply Chain Inbound in Germany -): Unit Testing, Business Integrations Testing, Go Live Rehearsal. Achievements: • Projects delivered on time within budget. • Rehearsal of Go Live has proven to be successful by having zero critical/medium impact incidents during go live. • Financial closing process went without any disruption and achieved the benefit of being twice faster. Professional Education • Mars Global Services University training: o Functional training: ITIL Foundation, Lean Overview, Agile Immersion, Waterfall Project Management, Stakeholder management, IT Operations and Strategy, Service Management o Leadership training: High Performing Collaboration, Leadership at Mars, Engagement in times of change, Mars performance management and development, coaching for development Academic Education • • -: E.P.I.T.A. (École Pour l’Informatique et les Techniques Avancées). 1987: Baccalauréat C.