Christoper Arellano

Christoper C. Arellano “ KRISSY “ 01 Velasques St. San Francisco, Mabalacat City Pampanga Email :-Cellphone # : - Objective : To obtain a position that would best fit my qualifications and enhance my skills for continued career development, to be able to grow and contribute success to the company. Summary of Qualification A 33 year old, experienced working in fast-paced environment demanding strong organizational, technical and interpersonal skills, five ( 5 ) year K.S.A. and 3 years Qatar experienced. Trustworthy, hardworking, ethical and discreet. Confident and poised in interactions with individuals at all levels. Fast-learner, able to work quickly and accurately on multiple tasks. Detailed oriented and resourceful in completing project. Consistently achieving performance goals through enthusiasm, tenacity and initiative which compliment knowledge in expertise in ; Capabilities includes : Encoding / Office Admin Customer Service Relation Computer Literate Office Equipment Operations Speaks English and Arabic Inventory Management Team Building and Staff Training Word Processing & Typing Managerial Skills and Bookkeeping Telephone Reception Costing Preparing Training Materials EDUCATIONAL BACKGROUND UNIVERSITY of the EAST B.S. Management Year 2000 – 2004 Balayan Colleges Associate in Hotel in Restaurant Management Year 1998 – 2000 WORK EXPERIENCE Hawaii Family Dental Center Inc. Philexcel Business Center, Clark Pampanga (09 September 2016 – 12 August 2017) Patient Care Specialist Setting up the appointment with the patient Providing them the details of the reserve appointment. Reporting to Account Team Manager / Log all calls. Setting proper expectations in regards to their appointment. Educating and walking thru the patient with the process. Providing appropriate resolution. Achieving team target and goals for the team. Delivering accuracy to each and every patient. Re-scheduling, cancelling the appointment. Sending email and calling them providing the complete details regarding their appointment. Convergy’s Philippines Clark City, Pampanga (14 March 2016 – 09 September 2016) Customer Service Advisor Providing customers details and resolution regarding their issue/concern. Reporting to Team Lead / Log all calls. Delivering 100 percent customer service experience. Educating and walking thru the customer to the process. Providing appropriate resolution. Achieving team target and goals for the team. Expert Global Solution Clark City, Pampanga (24 July 2015 – 09 March 2016) Customer Service Representative An ambassador of the company. Providing customers details and resolution regarding their issue/concern. Walking through the customer on how to troubleshoot their system/software. Enhancing their knowledge about their system/application. Delivering 100 percent customer service experience. Helping customers about the updates on their system. Sending them email and forms. Documenting and processing their request. Making them feel that they are valued. Reporting to Team Lead / Log all calls. Old Town White Coffee Selangor , Malaysia (26 September 2014 – 29 March 2015) Restaurant Supervisor Reporting to Resstaurant Manager. Monitoring daily sales and target. Giving secondary duties to all the staff including Back of the House. Banking sales and sending email to the main office. Ensuring the safety of the whole restaurant. Following food and safety sanitation, implementing the whole procedure. Doing follow up to suppliers regarding the order supplies. Holding a short briefing to all the staff. Prepare reports and daily inventory Biella Caffe Pizzeria Ristorante Doha, Qatar (01 February 2013 – 10 January 2014) Restaurant Supervisor Supervising the staff and giving them instructions on their designated station. Providing primary and secondary side duties for all the staff. Monitoring Daily budget and creates target sales everday. Doing line checking of all the items for the back of the house and front of the house. In-charge of purchasing for the front of the house item. Monitoring Maintenance Issue’s and doing the necessary action for the entire restaurant. Making Training Session and Duty Roster for all the staff. Inputting all invoices to Restaurant Manager System. Preparing paper works ( HR reports, Accounting reports and all other reports to be submitted to the higher management. ) Holding a daily briefing for all the staff. Ensuring the shift well managed and organized. Al Siddiqi Hospitality Division ( Al Jazeera Catering Services– Training Center Doha, Qatar) (08 December 2010 – January 31, 2013) In – Charge of the Project Prepare’s Menu for Reservation, serve booking and inquiry calls. Prepares Purchase Orders & Transfer Forms In-charge for the ordering of supplies for 2 outlets Posting invoices using the Restaurant Manager System for the 2 outlets. Process Purchase orders for the suppliers. Follow-up orders & deliveries from the suppliers. Ensuring good service and providing excellent duties. Supervising the staff and giving them the knowledge how to improve at their best. Doing all the reports for both outlets e.g. (Sales, Cost, Accounting, Hr, Admin.) Creating more business and organizing both outlets in any matter that the business needs me. Staff Control and Scheduling Facilities and safety management, Targets setting, Forecasts and Ownership working environment. T.G.I.Friday’s Riyadh, Saudi Arabia (08 May 2008 – 30 June 2010) Team Leader / Supervisor Reports directly to Restaurant Manager. Making daily inventories and checking deliveries. Preparing daily sales report and evaluating targets. Checking staff responsibilities daily and proposed schedule weekly. Attends and responds to guest’s need promptly and professionally. Assisting the staff during peak hours and making sure that standards are being followed. Creating Training Programs / Staff and Store Enhancement Perform general housekeeping and cleaning duties. Responsible for providing courteous and efficient food and beverage services to the guests. Any other appropriate duties and responsibilities as assigned. K. F. C. Al Ahlia Restaurants Riyadh, Saudi Arabia (15 September 2005 – 08 May 2008) Training Supervisor Giving all the staff their duties and responsibilities in the shift Receiving and storing all deliveries. Supervising all the staff in the shift. Ensure that all products are safe, clean and in good appearance. Making spot checks in the entire restaurant. Making daily reports, reporting and posting it. Delivering the 100 % standards to each customer. Handling Customer Complaints. Enhance Customer Satisfaction, making Trainings. I.T. Design Collection Aurora Blvd, Cubao Quezon City (October 2003 – August 2005) Marketing Officer Doing Marketing plan and strategy every month. Reporting directly to General Manager. Doing Trainings and Presentation to the client. Giving the company the good and acceptable profit. Enhance the Customer Relation. Sharing the knowledge and power to achieve the goals of the company. Established good and powerful market. Promote new brands and make profit on it. Ciscor – Finserve Call Center Meralco Compound Ortigas Centre, Pasig City (June 2001 – October 2003) Line Leader Agent Checking all turn-over of the line. Providing the lines the data’s from the data base source. Doing Trainings and Presentation to the client. Ensuring that all positive clients’ reports are clean and presentable. Checks and verifies requisition from the client. Prepares daily inventory and pass requisition. Giving the lines their needs. Reporting to Shift Manager. PERSONAL INFORMATION Nickname : Krissy Date of Birth : January 16, 1984 Height : 5'5” Weight : 55kg. Religion : Christian Citizenship : Filipino Marital Status : Single I hereby certify that the above information are true and correct to the extent of my knowledge and belief. Christoper C. Arellano