Areas of
Expertise:
Strong presentation and communication skills
Computer Literate (MS Excel and Word )
Excellent analytical skills
Strong organizational skills
Able to adapt easily to change
Deals well with pressure
Quick learner with extensive outside knowledge
Knowledge and Skills:
Driven Focused
Always on time
Team player
Problem solver
Organized
Educational Background:
AB Sociology
(Under Graduate)
-)
University of Sto.Tomas
High School Diploma
(2005)
St. Scholastica’s College
Highly motivated and result oriented individual who possesses skills for customer service with almost five years of experience working in a call center as a Customer Service Representative. Willing to work in any environment and can easily adapt to change. Independently sets goals while realizing the importance of being a strong team player. Driven to exceed corporate objectives.
Core Competencies
Effective communication skills; adept in customer relations and negotiations.
Resourceful and well-organized; skilled in activity planning, task management and projects follow through.
Problem solver; respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.
Coordination and Time Management; Adjusting actions in relation to others' actions. Managing one's own time and the time of others.
Prioritize workload and multi-task; Flexible to changing priorities. Direct in approach to discovering information. Make objective decisions after analyzing data. Consider ramifications of decisions.
Work Experiences
IQOR Philippines
Sprint
Consumer Finance Services
September 2015 – June 2018
Telus – Harte Hanks ■ Taguig City
Xbox Save and Billing
Tier 1 Customer Services Representative
April 2010 - March 2011
