Christine Waruguru Mwai

I’m a dedicated and enthusiastic Customer Service Representative and Virtual Assistant with over a year of professional experience in contact centers and remote support environments, providing tailored assistance to both local and international clients, including those in the United States. I bring a proactive, detail-oriented mindset to every task—whether I’m handling customer concerns or managing behind-the-scenes administrative support.

At Call Center International (CCI Kenya), I supported an international campaign where I handled high volumes of inbound and outbound calls, appointment scheduling, data entry, and follow-ups. I consistently achieved high customer satisfaction scores by staying calm under pressure, listening actively, and treating each customer as an individual. I’m equally comfortable responding to live chats, coordinating calendars, managing inboxes, or handling urgent customer escalations with empathy and professionalism.

As a Virtual Assistant, I’m highly skilled in organizing tasks, managing schedules, and providing day-to-day support that keeps operations running smoothly. I’m proficient with CRM and support tools like Zendesk, Freshdesk, Intercom, and Gorgias, salesforce, as well as admin tools such as Google Workspace, Microsoft Office, Trello, Slack, and Zoom. I’m quick to learn new systems, type over 50 WPM, and excel at juggling multiple responsibilities across platforms and communication channels.

What sets me apart is my genuine empathy and love for helping others, whether that’s assisting a client with their pet care needs or keeping a busy executive organized and on track. Supporting a pet care client feels like a natural fit for me because I understand the deep connection people have with their animals and the trust they place in those who help care for them.

I’m fluent in English (C1 level) with a clear, neutral accent and excellent written communication skills. I have a fully equipped home office setup, including a noise-canceling headset, high-speed internet, and a distraction-free workspace ready for full-time remote work during EST hours.

Above all, I’m not just looking for a job, I’m looking for a team where I can grow, contribute, and thrive. I bring adaptability, initiative, and a strong commitment to making every customer or client interaction smooth, friendly, and efficient.