Christine Warner

- Christine A. Warner Traverse City, MI 49685 VIRTUAL BUSINESS MANAGER Certified business manager helping entrepreneurs manage their business operations, projects and systems so they can operate efficiently and build a scalable and long-term profitable business. PROFESSIONAL EXPERIENCE Crackerjack Solutions LLC – Virtual Business Management Services • Founder (September 2023 – Present) 2023 Confidential Start Up Operations Development Project (Remote) 2023 • Project Lead (February 2023 – May 2023) Research and implement SaaS tools to support business processes and initial marketing campaign. Create documentation and processes to support HR/Employee onboarding, accounting, payroll, lead generation and subscriber payments. Initial Salesforce.com setup and configuration for data collection, lead generation and follow-up. TaskRay (Remote) • Implementation Specialist II – Onboarding (June 2022 – March 2023) Provide implementation guidance and support for new customers to ensure a positive initial experience and help them achieve early and maximum value. Serve as the initial post sale contact, providing strategic and technical training to ensure adoption, advocacy, and retention. FormAssembly (Remote) 2017 to 2022 • Implementation Specialist – Onboarding (November 2021 – May 2022) Increased customer onboarding engagement by 70-80%. Onboarding CSAT consistently over 95%. • Implementation Advisor (November 2020 – November 2021) Consult with new and existing clients to determine the best implementation package to accommodate their needs. Build and demonstrate proof of concept forms and integrations as examples of practical solutions. Prepared project Statement of Work and quotes. • Customer Support Engineer, Tier 2 Lead (November 2017 to November 2020) Customer Support Specialist, Tier 1 (May 2017 - November 2017) Confidential Employer (Remote) 2016 - 2017 • Customer Success Specialist Onboarded and educated agents/teams on utilization of software to achieve desired outcomes and ROI. Documented company processes identified client facing efficiency gaps and resolved client software integration issues. Confidential Start Up Infrastructure Development Project (Remote) 2015 – 2016 • Project Lead Implemented Salesforce.com to support all new business processes, documentation and data. Created corporate policy, payroll, internal process documentation, data analysis and research. Integrated Systems Consultants (ISC), Traverse City, MI 2013 - 2015 • Help Desk Manager Project management scheduling, presales engineering, quotes and vendor relationships. On call Lead 24/7. Achieved 95% customer retention, increased customer adoption rate and increased sales. CHRISTINE WARNER - EDUCATION/CERTIFICATIONS Digital Project Management and Systems/Ops Management Certifications Salesforce Certified Administrator MTA – Microsoft Networking Fundamentals MCTS - Microsoft Certified Technology Specialist MCP - Microsoft Certified Professional Ferris State University/Northwestern Michigan College, CIS and Business Management SYSTEMS/SOFTWARE/TOOLS Previous Customer Comments: PAGE TWO