Christine Wanjiku

Christine Wanjiku Virtual Assistant | Remote Support Specialist​ Email:-Phone: (- LinkedIn:|www.linkedin.com/in/christine-wanjiku-a687a7230 Portfolio: https://www.canva.com/design/DAGgOt1JmOA/9mW8T1Vzi8L1-JYSy1qT7g/edit?utm_content=DAGgO t1JmOA&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton Professional Summary Highly organized and detail-oriented Virtual Assistant with a Bachelor's degree in Literature with IT and extensive experience in customer service and remote administrative support. Proven ability to manage complex schedules, handle client communications, and improve operational efficiency using digital tools. Adept at supporting executives, consultants, and business owners by delivering exceptional virtual assistance tailored to individual needs. Demonstrated success in managing multiple tasks, meeting deadlines, and maintaining confidential information. Skilled in tools like ClickUp, Trello, and Google Workspace, with a strong focus on enhancing workflow efficiency. Committed to delivering high-quality results that exceed client expectations in remote work environments. Core Skills & Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual administration and remote support Email, calendar, and inbox management. Appointment scheduling and coordination. Client onboarding and relationship management. Document preparation, proofreading, and formatting. Data entry, record-keeping, and database management. CRM platforms (e.g., HubSpot, Zoho CRM). Project management tools (e.g., ClickUp, Trello, Asana) Strong written and verbal communication. Time management, prioritization, and multitasking. ●​ Tech troubleshooting and digital tool expertise. ●​ Excellent customer service and conflict resolution. Professional Experience Virtual Assistant Spirit MVS Water lift (Remote) — November -2024 to Present ●​ Provide comprehensive administrative support to a tech consultant specializing in strategy consultations for top tech brands such as Google, Apple, Microsoft, and Amazon. ●​ Manage complex schedules, booking consultations across multiple time zones to ensure smooth coordination of client meetings. ●​ Handle email correspondence, responding to inquiries, prioritizing urgent messages, and organizing inboxes for improved efficiency. ●​ Assist with client onboarding using ClickUp, ensuring each client receives tailored resources, timelines, and meeting details for seamless integration. ●​ Maintain detailed and up-to-date client records, ensuring accurate documentation of session notes, action points, and follow-ups. ●​ Create, format, and proofread professional documents such as proposals, presentations, and client reports to ensure clarity and consistency. ●​ Troubleshoot technical issues during virtual consultations, ensuring clients experience minimal disruptions during strategy sessions. ●​ Collaborate with the consultant to implement streamlined processes, improving appointment scheduling efficiency by 30%. Customer Service Assistant Maxoil Limited (on-site)— March 2022 to January 2025 ●​ Delivered exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring client satisfaction. ●​ Handled high-volume email and phone communications, prioritizing urgent matters while maintaining professionalism. ●​ Managed customer records, accurately updating information in the company database to ensure data integrity. ●​ Resolved customer complaints efficiently by identifying issues, offering solutions, and escalating complex cases when necessary. ●​ Assisted the management team by preparing detailed reports on customer feedback, identifying trends to improve service delivery. ●​ Introduced a new tracking system for customer inquiries, reducing response time by 25%. Waitress Lusoi Ranch Resort — January 2020 to January 2022 ●​ Provided outstanding customer service in a fast-paced restaurant environment, ensuring guests received prompt and courteous attention. ●​ Managed multiple tables simultaneously, balancing customer requests, meal delivery, and cash handling. ●​ Accurately recorded orders and communicated special requests to the kitchen team, ensuring customer preferences were met. ●​ Trained new staff members on restaurant protocols, improving team efficiency and overall customer satisfaction. ●​ Developed strong interpersonal and communication skills, which contributed to resolving customer issues swiftly and effectively. Education Bachelor of Arts in Literature with IT​ Maseno University— August 2016- November 2020 Certifications & Training ●​ Virtual Assistant Masterclass — Alx August -October 2024 Technical Proficiencies ●​ Productivity Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides) ●​ Communication Tools: Slack, Zoom, Microsoft Teams ●​ Project Management Tools: ClickUp, Trello, Asana ●​ CRM Systems: HubSpot, Zoho CRM ●​ File Management Tools: Dropbox, Google Drive. References Available upon request.