Christine Villanueva

Christine Mendoza Villanueva-- | - Present Address: Sitio Guinting, Brgy. Manggalang-Bantilan, Sariaya 4322, Quezon PHILIPPINES Desired Position: Administrative Assistant Basic Information Age 23 Birthdate April 05, 1999 Gender Female Civil Status Single Height 164 cm Weight 51 kg Nationality Filipino Religion Christian Profile Summary Studied BS Interior Design at Batangas State University Studied Administrative Support at Alison Studied Customer Service Skills at Alison Studied Front Office Services at TESDA (Technical Education and Skills Development Authority) Studied English for Tourism Professionals at TESDA (Technical Education and Skills Development Authority) Excellent interpersonal communication skills, both written and verbal World-class customer service skills Possess a people-first mentality, positive attitude, team player, multi-tasker, adaptable, and fast-learner Great listening, speaking, and negotiation skills Highly analytical and has a strict attention to details Outstanding administrative, organizational, timemanagement, problem-solving, and creativity skills Can work effectively with minimal supervision and is trustworthy Can work on shifting schedules, weekends, overtime, or public holidays. Work Experiences May 2021 jan 2022 (9 months) Independent Contractor Cyberbacker | Ogden, UT 84401, USA EXECUTIVE ASSISTANT & INSIDE SALES ASSOCIATE Client: Samina Chowdhury Realtor Ellicott City, Maryland USA Reason for Leaving: 1. Responsible for the business' daily operations support 2. Assist with clerical requirements and administrative processes 3. Provide polite and professional communication 4. Real-time scheduling and coordinating of appointments 5. Maintain calendars (Calendly / Google Calendar) 6. Coordinate meetings and events (in-person / virtual) 7. Maintain and update CRM databases and lead sources 8. Prepare relevant reports and trackers 9. Create, maintain, and file documents with sensitive information in a confidential manner 10. Review and update documents, trackers, reports, and databases for maintenance and quality control 11. Draft and write letters, memos, or any type of correspondence 12. Responsible for the efficient management of all records and documents, and databases 13. Process telephone calls, website, and email inquiries 14. Make a high volume of outbound telephone calls to reach out to prospective leads and reach monthly KPI 15. Provide an excellent and world-class customer service 16. Create infographics and content for email marketing 17. Suggest favorable options to the clients thru suggestive selling within a specific proposed timeframe 18. Build rapport and humbly ask questions to know and accommodate the clients' wants and needs 19. Generate and convert leads into SALES! 20. Coordinating appointments and transactions with the sales team and real estate agents 21. Research and obtain relevant real estate market information 22. Generate leads by managing social media accounts and various lead source databases 23. Nurturing leads by constantly following up and providing services until the deal is closed 24. Perform other duties as assigned Client's contract ended. Changed positions/roles, and reprofiled as a Recruiter for 2 months, then gracefully resigned to rest. July 2019 April 2021 (1 year, 9 months) Independent Contractor EVirtual Solutions | Lipa City, Batangas, PH ADMIN ASSISTANT & INSIDE SALES ASSOCIATE Client: Amber Morgan Realtor Miami, Florida USA Reason for Leaving: 1. Responsible for the business' daily operations support 2. Assist with clerical requirements and administrative processes 3. Provide polite and professional communication 4. Real-time scheduling and coordinating of appointments 5. Maintaining calendars (Calendly / Google Calendar) 6. Coordinate meetings and events (in-person / virtual) 7. Maintain and update CRM databases and lead sources 8. Email marketing and management 9. Review and update documents, trackers, reports, and databases for maintenance and quality control 10. Draft and write letters, memos, or any type of correspondence 11. Make a high volume of phone calls to reach out to prospective clients to reach monthly KPIs 12. Relay incoming calls to executives 13. Provide an excellent and world-class customer service 14. Research and obtain relevant market information 15. Process inbound calls, website, and email inquiries 16. Generate leads by managing social media accounts and various lead sources 17. Performs other duties as assigned Client's contract ended. Certifications Administrative Support Certificate ID:- Certificate URL: https://bit.ly/3vbvJEq Customer Service Skills Certificate ID:- Certificate URL: https://bit.ly/3K9j3C7 English for Tourism Professionals Certificate ID: 8QbLt7QfpF Certificate URL: https://bit.ly/3v7FMu6 Front Office Services Certificate ID: VN7uD6EIC5 Certificate URL: https://bit.ly/3rOFENT Government Documents PASSPORT ID Number: P-B Place of Issue: DFA Lucena Date of Expiration: March 10, 2032 NBI CLEARANCE ID Number: V451DCEE99-DK559280 Place of Issue: NBI Lucena Date of Expiration: January 26, 2023 Trainings / Seminars Recruitment Training and Scripts Handling Participant | Cyberbacker CRM Database and Lead Sources Management Participant | Cyberbacker / EVirtual Solutions Sales Training and Scripts Handling Participant | Cyberbacker / EVirtual Solutions English Accent and Pronunciation Participant | Acadsoc Online Training Education Batangas State University BS Interior Design August 2015 - July 2020 Alison Administrative Support Certificate URL: https://bit.ly/3vbvJEq TESDA (Technical Education and Skills Dev't Authority Front Office Services Certificate URL: https://bit.ly/3rOFENT English for Tourism Professionals Certificate URL: https://bit.ly/3v7FMu6 Skills Interpersonal Communication Administration Sales operations Customer Service Telephone Etiquette Strong English communication Attention to Details Time Management CRM Database Management Microsoft Office (Word, Excel, PDF, etc) Scheduling Appointments Calendar Management Email Management Email Marketing Adaptability Leadership Professionalism Character References Julie Recio Real Estate Virtual Assistant EVirtual Solutions | Former Colleague - Geibrielle Alcantara HR Backer Cyberbacker | Human Resource- I hereby certify that the information above is true, correct, and complete to the base of my knowledge. CHRISTINE M. VILLANUEVA