Christine Rianne Tulagan

CHRISTINE RIANNE B. TULAGAN Research Analyst | Admin & Accounts | OBM | EA | Coordinator AU #- | PH - | What’s App: -- www.thevirtualdiligence.com OBJECTIVE To help realize the company’s goals and be a significant contributor of its development and growth. PERSONAL BRIEF She is organized and very flexible to many roles. She keeps herself updated with the latest technologies and learn new skills required for her client work. In her operations, administration and client management experience, people perceived her to be friendly, organized, strategic and positivist in looking out things. Extensive experience in Research Analysis, Operations and Accounts & Clients Management. QUALIFICATIONS Her operations experience in the BPO company had been profitable and rewarding for both online and traditional work. She is named as one of Top 1% Successful Contractor Worldwide in 2013 and a consistent Top Rated Plus Freelancer since 2015 with 100% job success score. LEADERSHIP She’s a volunteer superintendent for Sunday School Kids in Agape Assemblies of God Camachiles. She also leads a cell group or mini fellowship of young women at church. WORK EXPERIENCES Consistent Top Rated Plus Freelancer since-’s oDesk Top 1% Contractor Worldwide Upwork Freelancer Real Estate Research Analyst [Virtual] For an Australian Real Estate Investment Firm (confidential) (December 2018 to March 2024) Australia Key Responsibilities: Property Planning Assessment: - Online research, literature and planning documents review of all relevant information, opportunities and/or issues. - Interpret valuable information, provide insights and intelligence which will guide the company in making critical and important real estate investment decisions. - Analysis of Real Estate Planning documents and provide all relevant information to the investment team. -Write a summary report to communicate planning findings. Research and Analysis of Real Estate Planning Opportunities: - Analysis of planning council agenda and minutes, to identify and update real estate planning opportunities. - Online research and analysis of strategic council websites, to identify and update real estate planning opportunities. - Research and interpret valuable Real Estate information, provide insights and intelligence which will guide the company in making critical and important investment decisions. - Monitor and keep the Research and Planning team abreast of market trends, planning and policy changes related to real estate development. Sales Support and Coordinator [Virtual] Bellroy (Sep 16, 2019 to September 2023) Australia - Processing wholesale global orders. Coordinates and communicates with internal and external clients in USA, Australia, Europe and the UK. Accounts Receivables [Virtual] Direct Office Products/ KP2 Pty Ltd http://www.directofficeproducts.com.au/ (April 2012 to present) Brisbane, QLD, Australia - Manages accounts receivables and ensures cash flow, for the company’s financial health.) Quotations Specialist [Virtual] French Fitness (Jun 8, 2020 - Jun 17, 2021) USA - Putting together quotations for potential customers. Real Estate Virtual Assistant [Virtual] Local Agency Co. (Oct 1, 2019 to Feb 5, 2021) Australia - Assisting in marketing a property for sale until sale completion. Research Assistant [Virtual] Curious Human (June 2019 to 2020) Melbourne, VIC Australia - Assists with qualitative researches on as per need basis. Researcher / Head of Product Recall Data [Virtual] Authenticateit http://authenticateit.com/ (September 2014 to April 2019) Melbourne, VIC, Australia - Monitors worldwide recall alerts and source recalled barcodes. Publish recall news on social media. - Managed Telegram Community during ICO. Telegram Community Manager [Virtual] Bee Token www.beetoken.com (June 2018 to September 2018) Melbourne, VIC, Australia - Managed Telegram Community Post ICO. Level 1 Customer Support [Virtual] Telecube https://www.telecube.com.au/ (June 2015 to January 2018) Melbourne, VIC, Australia - First level phone support to account and technical issues. Responds to emails in relation to sales and customer support queries. Manages the company’s wiki. Senior Consultant VA [Virtual] ChiBall http://www.chiball.com/ (June 2012 to December 2017) Adelaide, SA, Australia - Manage social media presence, administrative assistance, customer support to members globally. Executive Assistant [Virtual] More Profit Less Time/ CEO-ONDEMAND http://moreprofitlesstime.com/ (April 2012 to June 2015) Melbourne, VIC Australia - Accounts receivables, events management, accounts management, customer support, social media marketing, newsletters, flyers, website work and other administrative duties. Office Manager [Virtual] Student Homecare Rental Property http://studenthomecare.com/ (February 2013 to September 2013) - Manage rental property Melbourne, VIC, Australia Social Media Manager [Virtual] Expect Success Fitness http://expectsuccessfitness.com/ (September 2012 to October 2013) Ireland, United Kingdom - Manage social media presence/ online marketing Executive Assistant [Virtual] The Style Network Group (TSNG) and YMag Online Magazine http://thestylenetworkgroup.com.au/ http://ymagazine.com.au/ (April 2012 to July 2013) Brisbane, QLD, Australia - Email Management, Project Manager for Online Magazine, Website Administrator, Administrative Assistance to members Social Media Marketer [Virtual] Adelia Espresso http://www.adeliacoffee.com/ (September 2012 to April 2013) - Manage social media presence Montreal, Quebec Assistant Vice President (AVP) – GE Sales Finance Operations_ Iqor, Phils. (November 2008 to June 2012) *Operations Tasks - Handles a team of 15 agents. Assures that monthly team quota is hit. - Takes supervisory calls in pacifying customer complaints and collections. Provides customers feedback to client via entering each complaint and disputes on the Customer Complaint Resolution Process (CCRP), which is being sent to client monthly. - Monitors 6-10 calls per agent to ensure quality amongst agents calls. Administers agent coaching in improving their collections performance. - Audits calls and collection work of agents to ensure compliance which is in lieu of the US Fair Debt Collections Practices Act (FDCPA). - Does and oversees the special queues which has significant impact to operations i.e., 184 and 905 queues. 184 queu deals with the business postdated checks. Meanwhile, the 905 queue pertains to the accounts which had been put under hardship program of GE Money Bank which needs special customer attention. *Management Tasks - Assists the Vice President (VP Operations) in managing operations ie., team compositions, schedule, agents’ incentives/ payout, etc. - Helps the Vice President in getting a clear cut strategies in maintaining and enhancing the business. - Monitors the business performance against competition and create strategies which will direct operations geared towards business profit. *Training and RecruitmentTasks - Conducts interviews for potential Call Center Collection Specialists. - In lieu of the business pursuit of expanding the business, she handles and do the training of entry level agents. - Decides whom amongst trainees had potential for the business. Part Time Instructor – AISAT (November 2009) Substitute English1 Instructor for college freshmen. Team Leader/ Management Trainee – GE Consumer Finance_ Iqor, Phils. (September 2008 to October 2008) This is the preparatory stage/ on the job training in terms of team handling. Standard operating procedure of the company for those aspiring for management position. This was previously called by the company as Training Supervisory Program (TSP) wherein, a trainee is actually provided with a team to handle. At the end of the two months, assessment will be based on s/he was able to handle his/ her team along with the executive interviews and exams Collection Specialist/ Senior Agent_GE Consumer Finance Iqor, Phils. (January 2008 to September 2008) Assists the supervisor in terms of supervisory calls. Handles and does the special queue (OPP) wherein she corrects customers payment arrangements. Monitors the post dated checks. Watches for NSFs/ reversed payments and calls the customers back in straightening this issue. Collections Agent– GE Consumer Finance _ Iqor, Phils. (February 2007 to January 2008) Direct communication to debtor, collects on delinquent accounts, assists the customers in terms of general queries, disputes and complaints. Customer Service Representative – Cyber City Philippines. (June 2006 to February 2007) Takes inbound calls for Mcleod USA (a telephone company). Assists general queries in terms of billing, order entry line and repair. Medical Representative_ GlaxoSmithKline, Phils. (October 2005 to April 2006) Marketing of ethical pharmaceutical products and assurance of meeting sales quota of Zinnat (Cefuroxime Axetil), Hepsera/ Zeffix (Adefovir/ Lamivudine), Flixotide (Allergic Rhinitis), Ventolin. Expectorant (Salbutamol/ Guaifenesin) and Calpol. Researcher/ Research Executive_ Synovate Healthcare, Phils. (June 2004 to October 2005) Coordinates the project upon commission until presenting marketing solutions to pharmaceutical companies. Makes sure the project runs smoothly until deadlines. Analyzes and interprets data and offers solutions to marketing problems. Research Assistant_ Q&A Survey Research Specialist (November 2003 to June 2004) Handled market (product, central location, taste, name tests) and public opinion studies from project proposals till submission of data results. Elementary Academic Tutor (June – October 2003) Assisted elementary students in comprehending their English, Filipino, Mathematics and Science subjects. Field Researcher_ Lipa Batangas Local elections (August 2003) Have helped gather data by means of face-to-face interviews. Student Assistant_ UP Diliman, CMC administration office (January to April 2003) Assistant to the dean in administration process EDUCATION BA Communication Research (1999-October 2003) College of Mass Communication University of the Philippines Diliman, Quezon City Secondary Education Mauaque High School Mabalacat, Pampanga ORGANIZATIONS University of the Philippines Dormitories Christian Fellowship Alumni (UP-DCF Alumni). We provide financial and spiritual support for current students of the organization, in University of the Philippines and affiliated schools. ONLINE REPUTATION Learn “why do I do what I do”, read my blog: https://mychristianlifeministries.blogspot.com CLIENT TESTIMONIALS Rental Property Management/ Accounts Receivables Project Management/ Executive Assistant for a Networking Group