Christine Mae Porque, Bookkeeper | Customer & Sales Associate
Barangay Alijis, , Bacolod City, Philippines, -,-
PROFILE
• Knowledgeable and experienced Bookkeeper with extensive knowledge handling and documenting
financial transactions according to policies and preferred procedures.
• Experienced in maintaining accounts, processing accounts payable and receivable, managing
invoices, and delegating payroll.
• Bringing forth excellent customer service skills, strong organizational skills, and the ability to
communicate well with others.
E M P L O Y M E N T H I S TO RY
Oct 2024 — May 2025
Customer and Sales Expert, Asurion
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Apr 2021 — Sep 2024
Supported in-house account by addressing customer service needs during claims process.
Utilized effective communication to identify customer needs and propose tailored solutions.
Recognized up selling opportunities, achieving STRONG performance in sales revenue generation.
Delivered exceptional service with a human touch to enhance customer satisfaction.
Collaborated with team members to resolve complex customer issues and ensure seamless service.
Customer Care and Technical Support Associate, Ttec Philippines
• Provided technical assistance and solutions to customer inquiries, ensuring high satisfaction levels.
• Enhanced customer trust through timely and accurate support, addressing complex issues
effectively.
• Collaborated with team members to uphold service standards and foster a positive work
environment.
• Trained new associates in customer service protocols and technical product knowledge.
• Analyzed customer feedback to identify trends and implement improvements in service delivery.
Jun 2018 — Jan 2020
Customer Care and Sales Specialist, IQOR
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Delivered exceptional customer service, consistently surpassing sales targets support for US account.
Identified and analyzed customer needs, offering tailored solutions to drive satisfaction.
Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Managed customer inquiries, resolving issues promptly to foster loyalty.
Developed training materials to support team onboarding and skill enhancement.
E D U C AT I O N
Jun 2009 — Mar 2013
Bachelor of Science in Hotel Restaurant Management, John B
Lacson Maritime University
SKILLS
Customer Service
Expert
Technical Support
Expert
Sales Expertise
Expert
Bookkeeping
Expert
Effective Communication
Expert
Data Analyst
Expert
Problem Solving
Expert
Microsoft Excel
Expert
Team Collaboration
Expert
COURSES
Bookkeeping with Quickbooks Online, Freelance Academy
