Christine Petil

CHRISTINE JOEYETHE PETIL Brgy. Sto. Cristo, City of San Jose Del Monte, Bulacan LinkedIn: linkedin.com/in/christinepetil Professional Summary Results-driven Professional with extensive experience in back-office team management. Highly organized, detail-oriented and committed to delivering high-quality service. Accurate, reliable, and efficient in handling data, emails and admin tasks. Experienced with Salesforce, Slack, and Google Workspace. WORK EXPERIENCE Sutherland March 5, 2015 – Present (Back Office Account) Associate Manager – December 2021 - Present • • • • Leading and supervising a team of 10 back-office associates Monitoring KPIs, productivity and quality performance Conducting coaching sessions and performance evaluations Assisting the team with their queries and processing all types of tasks assigned to us Consultant - March 5, 2015 – April 2018 / Subject Matter Expert - April 2018 – December 2021 • • • • • Trained and can process all types of tasks assigned to us Assisted the team with their queries Achieved performance targets consistently Communicates directly with the clients through email, zoom and slack application Tools – Slack, Salesforce, Microsoft Office / Google Workspace Customer Care Specialist – Back Office Account Concentrix November 5, 2011 – November 15, 2014 • • Processed transactions, such as screening and logging customer complaints. Cross-skilled and certified in 5 processes. Secretary Philippine Society of Mechanical Engineers March 6, 2011 – September 30, 2011 • • Maintain account records Managed scheduling and coordinated meetings EDUCATION Bachelor of Science in Computer Science STI College Fairview – 2010