Christine Noelle J. Ledesma

Resume Christine Noelle J. Ledesma Jereza Compound Kametal Road, Bata Subd., Mandalagan Bacolod City Negros Occidental Philippines Mobile Phone: 63 - E-mail Address:-Skype ID: crixled Linkedin Profile: www.linkedin.com/in/crixled Summary: Collaborative, results driven, engaged and fast-paced executive with demonstrated success in defining business strategies, building high-performing teams, solving complex business issues, and achieving demanding operational and financial business goals across functions and geographies. Recognized as an engaged Business Developer who consistently looks for better, faster, and more effective ways to achieve corporate goals; and who routinely challenges corporate complacency. An agile leader, who defines the best and correct strategic path for the realities of the marketplace, and who transforms business systems/processes and human resources to execute that strategy – including building management infrastructure capable of sustaining breakthrough organizational performance. Upholds the belief that employees are our greatest asset. Creates and energizes high performance global and culturally diverse teams using interactive and motivational leadership that engenders unswerving loyalty and inspires people to willingly give 110%. Work Experience Entuent: Senior HR and Recruitment Officer: January 2015 – Present As a Senior Recruitment Officer my duties and responsibilities include:  Gathering requirements from clients  Development of local and national recruiting plans  Creating job descriptions  Leading the creation of a recruiting and interviewing plan for each open position.  Efficiently and effectively fill open positions.  Developing a pool of qualified candidates in advance of need.  Attracting applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.  Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.  Researching and recommending new sources for active and passive candidate recruiting.  Building networks to find qualified passive candidates.  Conducting pre-screening interviews. EmployeeLife: Business Developer & Inside Sales Consultant: May 2015 – October 2016 EmployeeLife is a simple cloud-based platform developed specifically to help employers, managers and employees stay on track to achieve their goals and improve day-to-day performance. It helps to create a continuous communication and feedback 'drumbeat' that guides companies towards achieving their goals. As an alternative to annual on-line surveys and performance reviews, Employee Life helps to promote a culture of collaboration, accountability and focus towards the 'things that really matter'. Responsible for: • Prospect for potential new clients and turn this into increased business. • Assist overall business development program. • Assist process for standardization and best practices for operations. • Maintain customer relationships in order to promote positive word our mouth to gain new customers • Reaching out through email marketing and calls as appropriate within the market or geographic area to ensure a robust pipeline of opportunities by growing, maintaining, and leveraging my network. • Identify potential clients, and the decision makers within the client organization. • Research and build relationships with new clients. • Set up meetings between client decision makers and company’s practice leaders/Principals. • Plan approaches and pitches. Works within the team to develop proposals that speaks to the clients’ needs, concerns, and objectives. • Participates in pricing the solution/service. • Research and develop a thorough understanding of the company’s people and capabilities. • Understand the company’s goal and purpose so that will continual to enhance the company’s performance. MTEEN, Food World News and Music Times LLC: HR Director and Operations Manager for Philippine Staff: April 2015 - March 2016 Job Functions Include:  Administers various human resource plans and procedures for all Philippine based personnel; assists in the development and implementation of staff policies and procedures; prepares and maintains employee guidelines and policies and procedures manual.  Develops department goals, objectives and systems.  Administers the compensation program; monitors the performance evaluation program and revises as necessary.  Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.  Conducts recruitment effort for personnel, conducts new-employee orientations; monitors daily activities of staff.  Handles employee relations counseling, outplacement counseling and exit interviewing.  Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.  Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.  Maintains human resource information system records and compiles reports from the database.  Performs other related duties as required and assigned. Ultimate Beauty: Project-Based Logistics Director: January 2015 – March 2015 Job Functions Include:  Re-stocking of products.  Deciding on which products need to be re-purchased based on current sales received.  Verifying/receiving files of the logistics center, and check if it matches with what was purchased shipping.  Prepare Order files that are uploaded to the FTP of logistics center.  Prepare documentation that accompanies shipments so they can be shipped.  Manage and update catalog in company's websites and warehouses.  Adding new products, updating, prices, removing products, taking care of returned and damaged products. Global Core Solutions: Consultant for Client and Business Development: January 2012 – February 2015 Worked as a Consultant for Business and Client Development, GLOBAL CORE SOLUTIONS is a contingency search firm that identifies, locates, and evaluates full time/direct hire IT, Sales, Marketing, Creative, Healthcare, Biotech and Hospitality personnel for clients ranging from startups to the top 100 high-tech companies in the US. Worked as Business Development Consultant for IT and Healthcare Staffing and Recruitment. Job Functions Include:  Sales support and lead generation for complex sales globally for Staffing and Executive Search Firms.  Function it is to develop and generate new business opportunities.  Responsible of managing, supporting, and supervising the business development department.  Responsible for the acquisition of new projects, clients and development of new contracts and agreements.  Initiate Sales strategies and coordinate actions to influence the Healthcare and IT industry.  Clarify goals and reach agreement maintaining the interests of all clients.  Proactively develops and improve the organization's services.  Ability to discuss strategic and sensitive issues  Understands clients' needs while building and maintaining excellent relationships with clients.  Directs and oversees the sales force for the organization to ensure the organization's growth and profitability by developing new strategies to attract new clients. Capital Software: Client Support and Technical Help Desk: August 20, 2013 – November 27, 2014 Worked as a Client Support and Technical Help Desk for Capital Software’s E-Recruitment System. Job Functions Include:  Respond to support tickets from clients and colleague.  Identify and resolve customer issues.  Resolve support tickets in a fast and professional manner.  Keep support requester updated on the progress of resolving their support ticket.  Actively comment work for each support query.  Ensure all support coming in on emails, phones and conversations is logged in the support System.  Log any bugs or feature request in bug and feature handling system.  Give feedback any important client information to ticketing system.  Provide prompt, courteous service to all external and internal customers.  Apply critical thinking and problem-solving skills to customer problems.  Assist with special projects as assigned. Hospital Pricing Specialists: Business Development Manager: October 5, 2009 – October 28, 2012 Hospital Pricing Specialists (HPS) have been providing strategic pricing services for U.S. hospitals. HPS allows its clients to "hand pick" specific hospitals in a local market for side-by-side pricing comparisons at the HCPCS or DRG level. Custom reports of hospital prices are sent electronically within 48 hours. INPATIENT PRICING COMPARISONS - Average charge per case by DRG and Service Lines - Room rate charges by individual hospital OUTPATIENT PRICING COMPARISONS - HCPCS hospital prices by unit of service by individual hospital FINANCIAL DATA COMPARISONS - Over 400 financial measures for virtually every U.S. hospital Worked as a Business Development Manager to Hospitals, Healthcare Consulting Firms and Clinics in the US, responsible contacting and providing CEO's, CFO's and C-Level Finance Executives strategic pricing services of various hospitals in the US. Job Functions Include:  Worked as a Business Development Manager to Hospitals, Healthcare Consulting Firms and Clinics in the US, responsible contacting and providing CEO's, CFO's and C-Level Finance Executives strategic pricing services of various hospitals in the US.  Responsible for all business development activities.  Developing & maintaining partnerships with hospitals specifically with CFO, VP of Finance and VP of Revenue Cycle resulting in a robust increase in sales revenue and profitability within the organization.  Leading sales team and interfacing with the Chief Operating Officer and Director on achieving robust business development goals.  Actionables include sales strategies, marketing strategies, budgeting, and forecasting. 6Connex: Virtual Experience Coordinator / Quality Assurance: November 10, 2010 – March 30, 2012: 6Connex is a pioneer of intuitive and immersive virtual technology that enables clients to increase productivity by connecting and collaborating with customers, prospects, partners and colleagues anytime, anywhere. Built on a secure, scalable, and reliable SaaS technology, the 6Connex Virtual Experience Platform can help you reach new markets, maximize your communication investment, and achieve critical business performance objectives. From initial strategic planning, design, and promotion to training, technical support, and analytics, we help ensure your virtual solution aligns to your objectives, audiences, and budget. Our experienced strategic, technical, and creative professionals are ready to help you take the lead with flawless virtual business solution execution. 6Connex help companies around the world overcome resource challenges in strategy, design, programming, production, project management, and content creation with a range of professional services and support solutions. Fuel Barons Inc: Client and Customer Relations: April 2011 – April 2012 Fuel Barons manufacture the GREENEST Ethanol Fuels for Ventless Fireplaces, Decorative Gel Burning Party Lights, Marine + Camp Stove, and even e95 Racing Fuel. Made only from RECLAIMED and RECYCLED Ethanol - OZOfire is the consumers’ fuel of choice for Ethanol Fuel. Worked as a Customer, Client and Product Representative responsible for promoting/selling/securing orders from existing and prospective customers through a relationshipbased approach. Job Functions Include: • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services. • Makes telephone calls and in-person visits and presentations to existing and prospective customers. • Expedites the resolution of customer problems and complaints. • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups. • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities. • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Convergys: Sourcing Team: October 2008 – January 2009 Worked as a Phone Screener/Sourcing Team responsible for calling out possible applicants and conducting phone interviews. As a member of the Sourcing Team, I am responsible in organizing events that will generate applicants, organizing job fairs and conducting the initial interview in special circumstances. Progresol: Director of Business Development & Sr. Technical Recruiter: August 2007 to August 2008 Working as a Business Developer and Sr. Technical Recruiter, responsible for representing Progresol to clients in the US (High-Tech Companies) by identifying, locating, evaluating, and providing them some of America’s Technical, Sales and Marketing professionals. Job Function Include:  Direct the initiatives and operational functions for the company.  Responsible for company operations and effectively planning, directing and coordinating all activities of operations and production and ensuring the most feasible methods for achieving the most economical production in a timely manner.  Perform sales, business development, account management and customer service activities to existing and prospective clients.  Develops, maximizes and promotes a high-powered recruiting team.  Directs the design, development and implementation of the company recruiting programs in order to maintain the organization’s business objectives. Maintains industry best practices for recruiting programs. Examines and analyzes data to forecast future recruiting needs.  Responsible for developing recruiting metrics and measuring the success of both corporate and client recruiting programs.  Provides operational leadership for the recruiting programs: Talent Networks, Advertising, Pre-Employment Testing, Interviewing and Selection training, and Workforce planning.  Acts as consultant to management team providing strategic advice, guidance and solutions regarding the recruiting programs and issues. Work with each business unit to create sourcing strategies.  Acts as consultant to service operations team providing strategic advice, guidance and solutions regarding the recruiting programs and issues.  Directs negotiations with vendors regarding service and operations with respect to recruiting product and services. Evaluates the performance of vendors utilized in providing recruiting support and recommends changes in vendors and/or new vendors.  Directs communication, training and implementation of new product and service offering.  Provides budget related input with respect to all departmental costs. Global Response Technical Staffing Solutions: Business Developer Manager/Technical Recruiter: November 2006 – August 2007 Worked as a Business Developer, responsible for marketing, PR and client generation for a staffing company. In addition, I am also one of the people responsible for sourcing, hiring and training over 50 agents for the company. Job Function Include:  Obtaining the contracting opportunity, researching the opportunity, source the candidate, technical interviews, client contact/feedback, negotiations, closing the hire and mentoring the candidate in the position.  Multi-faceted experience in Recruitment, HR and Technology leading to an in-depth understanding of the Management of a Software Consulting Business Managed Recruiting teams for several industry types which include Fortune 2000 companies.  Establish and maintain a solid working relationship with hiring managers / stake holders and develop and implement numerous sourcing strategies, including referral generation, position postings, direct sourcing/cold calling, sourcing from resume databases, creative idea generation, etc.  Successfully managed major accounts and managed teams for technical and business requirements.  Understanding of Client requirements, software, business domains, recruitment function and industry with the best rates. Teletech Holdings: August 2006 – November 2006 Worked as a Technical Support for Accenture, responsible for troubleshooting modems of clients. Educational Background College University of St. La Salle (AB Mass Communications) - (Graduated) - High School St. Scholastica’s Academy 1994 – 1998 Elementary Assumption College 1988 – 1994 *Character Reference will be available upon request*