Christine Mutoc

Christine Mutoc VIRTUAL FREELANCER Mobile: - Email:-Address: Muntinlupa City, NCR, Philippines ABOUT ME I am a proactive, organized, and responsible person, with good interpersonal relationships. I stand out for good teamwork, quick decision-making, and good pressure management. I am looking for a challenging position to keep learning and to explore or experience the virtual assistant tasks, bookkeeping, or project management. SKILLS Service Oriented Energetic work attitude Analytical and critical thinker Advanced adaptive skills Results Oriented Oriented Toward achieving targeted objective. Self-starter, ability to work well autonomously. Available, effective, efficient Great Listener EXPERTISE Customer Service Shipping Receiving Logistic Support Management System or ERP Cycle counts Inventory Management Purchasing Dispatching or warehouse operation Inbound Logistics Administrative tasks Order Entry Process improvements TRAINING Accounting and Bookkeeping FHMom Online Academy October 2023 Xero Certified Advisor October 2023 Quickbooks Online and Pro Advisor October 2023 Freight Virtual Assistance Freight 101 Academy October 2023 Freelancing Virtual Assistance Academy Surge Digital Agency October 2023 7 Habits for Associates Emerson Network Power Philippines February 2014 Lean Six Sigma Training- Yellow Belt Emerson Network Power Philippines April 2013 EDUCATION Laguna Northwestern College - Masters in Business Administration- Pamantasan ng Muntinlupa Bachelor of Elementary Education- WORK EXPERIENCE: Logistics Coordinator Isupport Worldwide Nov 2020-current • Monitor all inbound Air and Ocean freight Follow up with warehouses to ensure timely receipt of product • Receiving inbound POs into multiple DC’s Pick/Ship daily orders • Process warranty orders • Internal warehouse transfers • Inventory reconciliation • Intimate knowledge of Retailer schedules, shipping requirements, compliance • regulations, goals, deadlines, etc. • Understand Sales order/shipping deadlines, product / carton dimensions, weights. • Work within cross functional teams to ensure goal alignment, ease of process, profitability, and ultimate customer satisfaction. • Other duties and projects as assigned. Value Chain Administrator TRT Global Solutions Feb 2020 - July 2020 • • • • • Check-in & out of inventory Organizing and cataloguing of stock items Stock reconciliations on a quarterly basis Manage the complete supplier’s lifecycle process. Selection and evaluation Quoting & ordering Ordering tracking and delivery confirmation Invoicing reconciliation and settlement Daily reports Contract Administrative Assistant Integrated Office Solutions Inc Aug2019-Dec 2019 • Manage service contracts. • Setup assets for scheduled maintenance in the ERP system (SIMPRO) • Generate monthly job cards for the service technicians for scheduled preventive maintenance. • Generate and collate month end management reports for the clients. • Assist with answering the rotary phone. • Administrative tasks • • • • • • • • • • • • • Take feedback from the field in terms of time allowed and asset visiting frequency. Service Planner Schneider Electric Philippines Sept 2017-Aug 2019 Daily coordination of our dedicated Field Service Representatives (FSR), Coordination of our Certified Service Partners and 3rd party contractors as required, Keeping customers regularly updated on all aspects of work orders. Handling customer service requests & unscheduled maintenance requests, Coordination of FSR mobilization requirements, Creation of dispatch console events as required. Updating Salesforce and Work Order creation, Parts ordering (Front Office), purchase order generation (Back Office), FSR time sheet processing, Ad hoc administration as required. Sr Specialist Order Processing Vertiv (Emerson Electric Asia) Mar 2007- Aug 2017 • • • • • Responds to all sales and orders inquiries from Sales Field, Management, Manufacturing, Traffic, Material Planning and Production Control. Takes responsibilities in monitoring sales order progress, backlog, identify order delays, shipment holds, contract and credit hold, and take necessary step to notify customers. Processes Major accounts, Power and Air orders efficiently. Able to process after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers. Ability to process SFA configurations on several product lines Structure configurations on multiple product line and understand SFA processes on several of these known products. Crosschecks other coordinators’ orders to ensure an error-free process before pushing orders to warehouse for shipment. Business Process Associate Accenture Feb 2006 – March 2007 • Working with numerous health-focused organizations. • Processed dental, group health and medical claims • Responsible for assessing, examining and analyzing all electronic data provided by a major US-based health insurance client. Data Entry American Data Exchange Apr 2005 – Feb 2006 • • • Data analysis in Discovery and Arbitration Proceedings Encoding/Indexing of Litigation Documents and Evidence Transcription of Client Interviews and Deposition