Christine Michelle Concepcion

Christine Michelle “Misha” R. Concepcion Customer & Business Executive and Senior Account Manager Contact Block 6 Lot 2, Westwood Drive corner Acacia Lane, Westwood Village, Upper Carmen, Cagayan De Oro City 9000 -- Education St. Scholastica’s College Manila, Taft Avenue BS Commerce Major in Entrepreneurship & Franchise Management Dean's Lister La Salle Academy Pala-O, Iligan City Achievement/ Honor Awardee Objective To obtain a position that will enable me to use my strong organizational, negotiation, social selling, PR & digital marketing skills and ability to work well with people. Experience August 2021 to PRESENT – Project-based Senior Executive Assistant and Customer & Business Support – Remote Work -Email, calendar and diary management. - Investor and employee management. - Payroll. - Digitally filing and organizing documents via Dropbox and Google Drive. - Scheduling meetings via Zoom, Google Meets and MS Teams. - Updating and auditing client information via Airtable, HubSpot and ClickUp. - Willingness to learn new platforms and assist in streamlining firm processes - Study the nature of the business, operations, and strategic needs of the company. To drive the priorities through weekly meetings and identify opportunities. - Identify and take on ad-hoc strategic projects. - Handle requests and queries appropriately (ordering food, etc.) - Make travel arrangements. - Produce reports and presentations. May 2021 – September 2021 (Consultant) Senior Account Manager Digital Walker & BCI Group), Quezon City -Handles and leads Distribution Department -Brought in 8 new solid accounts from the FSI, FMCG and Retail industry. -Manages nationwide and regional distribution. -Developed a sales process plan for the sales team of us Retail, E-Comm and Distribution department. -Responsible for acquiring and bringing in new leads. -Coordinate between the customer and the internal team. Collaborated with the brand team for sales promotions and marketing material to be used for each brand. -Study and analyze all our products and services to be offered to the clients August 2019 – June 2020 Key Account Manager •Centric Group Inc.- BLINK Customer Experience Co., Pasig City -Closed a regional account for countries Malaysia, Thailand & Vietnam. -Was able to provide a total of 70% sales for the whole team. -Primary point of contact and build long-term relationships with customers. -Adept in creating reports and presentations. -See to it that a buyer or customer's experience is consistent and better than expected. -Handles most important accounts of the company and brings in new clients as well. -Develops new relationships with potential clients. -Help customers through email, phone, online presentations, screen-share and in person meetings. -Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors. -Ensure the timely and successful delivery of our solutions/products according to customer needs and objectives -Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders -Forecast and track key account metrics -Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis -Communicate effectively both written and verbally. Listen well to both sides of the situation and gather the necessary information to come up with the right and effective decision/solution. -Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. -Liaise between the customer and internal teams. - Generate sales among client accounts, including upsetting and cross-selling-Operates as the point of contact for assigned customers -Develops and maintains long-term relationships with accounts -Makes sure clients receive requested products and services in a timely fashion -Communicates client needs and demands to employer company -Manage projects within client relationships, working to carry out client goals while meeting company goals -Identifies opportunities to grow business with existing clients -Coordinate with staff members working on the same account to ensure consistent service -Collaborates with sales team to reach prospective clientsService multiple clients concurrently, often meeting deadlines -Keep records of client transactions. July 2016 – August 2019 (3 Years & 1 Month) Senior Executive Assistant and Sales & Marketing Analyst • Micro-D International Inc., Bonifacio Global City, Taguig -Reports directly to the Managing Director & VP of Enterprise Sales. -Work with the Head of Sales and Head of Marketing to coordinate proper execution of the company’s marketing and sales strategy, activity roadmap & communications plans. -Collects and analyzes data related to sales and marketing. -Evaluates collected data and makes suggestions and predicts sales trends for SMEs and large companies with the goal of helping them optimize their campaign and promotional strategies. -Make data informed decisions. -Responsible for maintaining and obtaining long term relationships with clients. -Responsible and making sure to be able to hit the assigned target quota. -Helps current organization and client partners which products and services to sell to which customers and what price. -Studies sales and market conditions, competitor’s activities and consumers behavior. Prospects and engage in business development activities. -Engage in marketing events, campaigns, PR & branding. -Sell the company to prospect clients, present to prospect clients and endorsed it to the sales team for an opportunity -Adept in creating reports and presentations to be shown and reported to the executive management, key accounts & prospect clients. -Processed ops and purchase requisitions -Handles budget for internal & external events -Help clients with customer management, campaign activities etc. -Liaising staff from client’s organization. -Managed the budget & expenses incurred for the projects. -Compiled all the supporting documents of an event and a project. -Makes use of digital tools for successful brand/marketing, client understanding & management of opportunities. -Liaise between the customer and internal teams. -Creates and facilitates presentations and proposals. June 2015 – April 2016 (10 Months) Assistant Marketing Manager • G Currie Inc., Makati City -Organizing training for staff. -Meetings with other clients to gain new opportunities or partnership. -Proactively develop plans and strategies for content, proposals, presentations and other PR activities that promote awareness of the company’s goals. -Implementing and executing events for clients. -Meeting with clients to determine opportunities. -Provides marketing strategic research for clients. -Travelling to events sites for customer’s events. -Liaising with staff at all levels of a client organization. -Being involved in Sales & Marketing events, meetings etc. -Maintaining contact with client organizations. -Clarifying and understanding the client’s work practices and the nature of their business. -Managed the budget & expenses incurred for the projects. -Compiled all the supporting documents of an event and a project. -Responsible for developing a specific solution to address client’s business needs. -Makes use of digital tools for successful brand/marketing, client understanding & management of opportunities. -Conceptualizes strategies to increase social media visibility and engagement. -Manage marketing activities of partners. -Implement and execute marketing events. -Discover opportunities. -Creates presentations and proposals. -Conceptualizes marketing strategies for marketing campaigns. June 2012 – June 2015 (3 Years) Product Marketing Analyst • East West Banking Corporation, Taguig City -Develop & implement effective marketing strategies. -Plan and execute with our design team the needed creative banners, newsletters, etc. -Spearhead and be directly involved when it comes to internal and external event planning and logistics. -Utilize all digital marketing channels to meet the sales and marketing objectives. -Overseeing all incoming and outgoing project documentation. -Market research on current trending products. -Develop messaging and content for campaigns. -Guides the sales teams. -Adept in creating reports and presentations. -Make sure that the sales and marketing team are aligned to generate and close opportunities. -Coordinate w/ clients & partners to create business plans to meet marketing goals. -Manage marketing activities of partners. -Implement and execute marketing events. -Discover opportunities. -Conceptualizes marketing strategies for marketing campaigns. Key Skills Marketing & Digital Marketing Sales Communication Negotiation Skills & Social Selling Budget Planning Events Planning & Management Public Relations Management Communication I’m a skilled sales, marketing and communications professional with over 8 years of experience including the years I worked as an entrepreneur. Exceptional listener and communicator who conveys information verbally and in writing. Highly motivated self-starter who takes initiative with minimal supervision. A good team leader and has multitasking capabilities. Excellent organizational and motivational skills and can work with minimum supervision. Excellent verbal communication, strong problem solving, office administration, team building, supervisory, leadership, good interpersonal relationships & high-volume workload. Leadership August 2008 – May 2009 Secretary, Junior Entrepreneurship Association St. Scholastica’s College Manila June 2009 – February 2012 Vice- President, Junior Marketing Association St. Scholastica’s College Manila References [Available upon request.]