Christine Mary Ombay

Christine Mary Ombay CSR/ TSR/ ESL INSTRUCTOR A highly talented, detail-oriented, and self-motivated aspiring virtual assistant with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experience in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues and developing relationship ensure loyalty and growth. Unique skills set offering exceptional organizational/ administrative skills combined with ensuring 100% customer satisfactions. WORK EXPERIENCE English as a Second Language Instructor Rarejob Inc. Philippines | August 2020 - May 2021 UTalk Philippines | March 2020 - September 2020 abc360 Philippines | March 2018 - March 2020 rendering English tutorial lessons to foreign students through the use of the company's recommended platform. Technical Support Representive II Startek (Charter Spectrum) | Nov 2017- March 2018 Convergys (INTUIT) | May 2015- October 2017 Handles customer problems related to product function or the replacement of defective parts. Completes, processes, and maintains data on the system. Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. PROFESSIONAL SKILLS Social Media Content Creation, Email Management, Software installation Proficient in oral and written communication skills. Flexible Administrative Skills Time Management and Flexibility APPS AND TOOLS USED Microsoft Office Google Apps Canva Skype, Facebook, Zoom, QQ, Slack, Instagrama, Twitter QuickBooks, LogMeIn, Customer Service Representative Teleperformance (Orbitz) | December 2013 - January 2015 Help customers and passengers with their reservations mainly solve ticket-related travel issues, hotel reservations, and rental cars. EDUCATION BACKGROUND Jose Rizal Memorial State University Bachelor of Science in Computer Science| 2007 Completed courses in basic web development, computer programming, and software testing. The Philippine Call Center Institute Dipolog Contact Center Services NC II |2013 Completed a course on Speech Eloquence, Conversation Expertise and Application, Customer Relations, and more. C E R T I F I C A T I O N 120 - hour TESOL Certification 120 - hour TEFL Certification ICOMS Repair PST-ABAY GDS Integration |- |- | Jan 2018 | Jan 2014 HOW TO CONTACT ME Address: 2 Tabancura Apt. Gonzales St. Ext. cor. Lopez Jaena Biasong, Dipolog City, Zamboanga del Norte Philippines7100 Email:-Skype: live:.cid.4bc899bd8 38bf2ae - linkedin.com/in/christine-mary-ombay41267a211