Christine Mae Baladiang

Christine Mae D. Baladiang Administrative VA, Executive Assistant, E-Commerce VA ABOUT ME Motivated and detail-oriented Administrative VA with years of experience in providing high-level administrative support. Skilled in communications, managing and schedules, performing diverse coordinating administrative tasks with efficiency and accuracy. Seeking to leverage -; -- General Santos City, Philippines 9500 LinkedIn: https://www.linkedin.com/in/christinemae-baladiang-a/ Skype: pinky.delatorre SKILLS Executive Assistant Amazon l Shopify Virtual Assistant Social Media Management Administrative Virtual Assistant Email Management and Marketing Customer Service VA Lead Generation VA Photo Editing VA Real Estate VA Data Entry VA Podcast VA TRAININGS ATTENTED August 2024: INTUIT QuickBooks Online February 2024: Guide to Alibaba Sourcing Notion Training CMM Training May 2023: Graphic Design - Canva Social Media Upskill (LI, FB, IG) January 2022: Amazon Inventory Mngt and Flatfile Client Communication Training November 2021: Amazon Account Health Training February 2020: Email Management and Marketing Facebook Management and Marketing Content Management and Marketing November 2019: Interned in Amazon Seller Virtual Assistant Masterclass for 8 weeks strong organizational and technical abilities to support the success of the business. PROJECT MANAGEMENT TOOLS Helium 10, Jungle Scout, Unicorn Smasher, AMZscout, Amazon Seller Central, Shopify, Atlassian, Score App Monday.com, Asana, Dropbox, Trello, Notion, Wunderlist, LastPass; Time Doctor, TopTracker, ScreenMeter, Hubstaff, Vicidial, Screenshot Monitor; G-Suite, Google Sheets, Google Docs, Google Slides, MS Word, MS Excel, MS Powerpoint Hootsuite, Strikingly, Sniply, Skool, Vimeo, Podcast, Spotify; SAP System, Coach Marketing Maching (CMM), Active System, Zoho, Close CRM, Gorgias, Homebase, Canva, ChatGPT INTERNET COMMUNICATION TOOLS Slack, Flock, Skype, Zoom, Webex, Wechat, WhatsApp, Jing Google Hangouts, Gmail, Yahoo, Loom Alibaba Messenger, Cisco, LinkedIn Sales Navigator CHARACTER REFERENCES MS. KRIZHEL M. SELERIO CREATIVE DIRECTOR 10-FIGURE CLUB-- MR. KEVIN S. DIZON UI UX Designer-- MS. JACLYN KATE D. TOLETE VIRTUAL ASSISTANT SNAPPY CREATIONS-- ACADEMIC BACKGROUND GENSANTOS FOUNDATION COLLEGE, INC. Graduated-Bachelor of Science in Commerce, Major in Entrepreneurship Year- General Santos City, Philippines 9500 WORK EXPERIENCES LinkedVA | Executive Assistant/Admin VA February 2023 - April 2024 (Full-time) Email and Calendar Management: Expertly manage and prioritize emails, schedules, and appointments for executives and team members. CRM System Management: Oversee daily operations of the CRM system, ensuring effective usage across the organization. Campaign Management: Plan, execute, and monitor CRM campaigns to drive customer engagement and retention. Reports and Document Organization: Organize, maintain, and ensure easy access to electronic files, reports, presentations, and documents. Social Media Management: Manage and update social media accounts, including content creation and scheduling. Podcast Content Planning, Scheduling, and Publishing: Develop a content calendar, plan episodes, and ensure a consistent and strategic release schedule. Project Term | Amazon Virtual Assistant Dec 2019 - September 2023 (Full time & Part-time) Private Label-Wholesale-Online Arbitrage Listing Creation and Optimization: Write compelling titles, bullet points, and descriptions. Optimize listings with relevant keywords to improve search ranking. Inventory Management: Monitor inventory levels to prevent stockouts or overstock. Coordinate with suppliers for timely restocking. Review Management: Monitor, implement strategies and respond to customer reviews. Sales Analysis and Reporting: Analyze sales data and generate reports on product performance, sales trends, and key metrics. Account Health Management: Maintain the health of the Amazon seller account, ensuring compliance with Amazon’s policies and guidelines. Keyword Research: Conduct keyword research to identify high-performing keywords for product listings. Continuously optimize based on performance. Competitor Analysis: Monitor competitors’ activities, pricing, and new product launches to stay competitive. Supplier Coordination: Negotiate prices, manage orders, and ensure product quality with suppliers. Handle shipment and customs issues as necessary. Product Sourcing: Source products from reliable wholesalers at competitive prices. Negotiate favorable terms to maximize profit margins. Listing Creation and Optimization: Create and optimize Amazon product listings with compelling titles, bullet points, and descriptions. Utilize relevant keywords to enhance search rankings. Order Processing and Customer Service: Accurately manage and fulfill customer orders promptly. Address any discrepancies or delays efficiently while responding to customer inquiries, resolving issues, and handling returns or refunds professionally. Project Term | E-Commerce VA (Shopify) March 2021 - November 2023 (Part-time) Order Processing and Customer Service: Managed order fulfillment, tracked shipments, and handled returns and exchanges to ensure a smooth customer experience. Provided prompt and effective customer service via email, call and chat, addressing inquiries about products, orders, and policies. Inventory Management: Monitor inventory levels to prevent stockouts or overstock. Coordinate with suppliers for timely restocking. Invoice preparation and proper filing: Create and process invoices for suppliers and customers, ensuring accuracy and timeliness. Manage accounts receivable and payable, maintaining up-to-date financial records. Delivery Management: Scheduled and coordinated deliveries with shipping carriers. Tracked shipments to ensure timely delivery to stores and resolved any delivery issues promptly. Project Term | Visual Designer VA (Photo Editing) March 2020 - September 2021 (Part-time) Photo Editing: Edit and retouch photos to ensure high quality and visual appeal. Brand Consistency: Ensure all design work adheres to brand guidelines, maintaining consistency across all visual elements. Feedback and Collaboration: Work closely with clients, marketing, content, and development teams to incorporate feedback into design revisions and ensure cohesive visual communication. File Management: Organize and maintain a library of design files for easy access and retrieval. Project Term | Social Media Manager May 2020 - June 2021 (Part-time) Instagram - Facebook - LinkedIn Content Creation: Develop engaging text, images, videos, and infographics tailored for various social media platforms. Content Scheduling: Plan and schedule posts using social media management tools to ensure consistent and timely posting. Community Management: Monitor and respond to comments, messages, and mentions promptly and professionally. Analytics and Reporting: Track and analyze social media metrics and performance. Generate reports with insights and recommendations. Campaign Management: Plan, execute, and manage social media campaigns, including promotions and contests. Graphic Design: Create visually appealing graphics and multimedia content using tools like Canva. WORK EXPERIENCES Téleios | Customer Support Specialist/Real Estate January 2020 - June 2020 Property Listing and House Rental (Part-time) Customer Inquiries: Respond promptly and professionally to customer inquiries via email, chat, and phone. Issue Resolution: Efficiently address and resolve customer issues and complaints to ensure satisfaction. Order Management: Assist with order placement, tracking, and updates, handling any discrepancies or delays. Knowledge Base Maintenance: Update and maintain a comprehensive knowledge base with FAQs and support articles. Follow-Up: Conduct follow-up communications to ensure issues are resolved and customers are satisfied. CRM Management: Use CRM software to log interactions, track issues, and update customer information. Product Knowledge: Maintain a thorough understanding of the company’s products or services to provide accurate support. PURCHASING OFFICER/SPECIALIST Oliver Doors and Builders Supply Corporation February 2008 - October 2019 Building and Construction Materials (Full time) Supplier Identification: Identify and evaluate potential suppliers to ensure high-quality products and services. Negotiation: Negotiate prices, terms, and contracts to secure the best deals. Purchase Orders: Prepare and process purchase orders accurately. Supplier Relationships: Maintain strong relationships for reliable supply and favorable terms. Market Research: Stay informed about product trends, pricing, and industry developments. Cost Management: Monitor and manage purchasing costs to maximize profitability within budget. Order Tracking: Ensure timely delivery of products and services by tracking orders. Quality Control: Verify that purchased goods and services meet quality standards. Inventory Coordination: Collaborate with inventory management to maintain adequate stock levels and prevent shortages or overstock. Reporting: Generate and analyze reports to track performance and identify improvement opportunities. INTERNET SPEED TEST AND SERVICE PROVIDER (GLOBE) UNIT SPECIFICATIONS