CHRISTINE
LEVINE
BARRAQUIO
ABOUT
PROFESSIONAL
SKILLS
Training
Customer Service Support
Administrative Support
Email Marketing
Social Media Management
Wordpress and SEO
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
Flexible
CONTACT
Phone:
-
Email:-m
Skype: live:ceelevin
SOCIAL
facebook.com/levine.barraquio
linkedin.com/in/levinebarraquio
@c.levine
@ceelevin
I am passionate in providing the best customer
engagement and experience and strive hard to bring
100% to the work that I do. I am very organized, flexible
and a great manager of time.
WORK EXPERIENCE- HOMEBASED
VIRTUAL ASSISTANT / RESERVATIONIST
Art Deco Tours
Managed social media accounts
Respond to clients inquiries via phone and email
Serves as mediator between the clients and tour
guide
Managed and organized the company's booking
system, calendar and emails
Manage the company's website
EMAIL MARKETING AGENT / PHONE AGENT
EasyAdmins
Send email marketing blasts
Monitor the inbox for possible leads
Make calls to identified leads and schedule for an
appointment to the sales team
Create a weekly report of the outcome of the email
blasts
ADMIN SUPPORT
Learning Strategy and Design LLC
Created facilitators guide and SOP's
Designed powerpoint presentation in accordance
to the client's preference
Manage revisions of training manuals and
powerpoint presentations.
WORK EXPERIENCE - CORPORATE
ASSOCIATE PROCESS TRAINER-
AIG Shared Services Inc
EDUCATION
Bachelor of Science in
Industrial Education Major
in Industrial Arts
Technological University of
the Philippines
APPLICATION AND
TOOLS
MS Office
Google Apps
Google Drive,Dropbox
Trello
Wordpress
Canva
Zillow, Dotloop, KWLS
Skype,Team Viewer, Zoom,
Sococo
INTEREST
Travelling
Books
Music
DIY
Graphic Designing
Photo and video editing
Designed training program appropriate to the
process needed.
Designed course materials and other documents
such as manuals, handouts and exercises
Delivered training program in formal (e.g. classroom),
informal (e.g. floor walking) or online (e.g. webinar)
settings.
Evaluated training effectiveness of training program
and learning outcomes.
Maintained appropriate records of learner
development and resource allocation.
CALL CENTER ASSOCIATE-
AIG Shared Services Inc
Addressed billing inquiries of medical providers
regarding medical claims.
Verified and confirmed information needed by the
medical providers.
Sent email escalations for bill processing.
CUSTOMER SERVICE REPRESENTATIVE-
Teletech
Addressed business customer’s inquiry regarding
bill and plan management.
Sent emails with sales, support and self-service
information and web links for products and
services.
Provided information on products or services they
may have queried or discussed on a call.
Provided technical support for mobile and
wireless service difficulties and faults.
Managed product activation.
WORK EXPERIENCE - CORPORATE
DISC PERSONALITY
TEST
https://www.123test.com/report/
DLY4SHMXRWCHA7
DATA CONTENT SPECIALIST 2010 -2012
kgb Philippines
Gathered data thru web crawling and callouts.
Searched URLS for listing and collect emails and
necessary information.
Initiated calls to clients to validate listing details.
Updated primary database for UK Directory
Assistance.
Taken US Directory Assistance calls as needed.
CUSTOMER SERVICE REPRESENTATIVE 2009 - 2010
kgb Philippines
SPEED TEST
http://www.speedtest.net/result/-.png
Promoted products and services and initiated
sales.
Addressed customer inquiries, proposed
suggestions, provided guidance, identified,
investigated and negotiated conflicts.
Identified faults and difficulties of the ordering
system.
DATA ANALYST 2004 - 2008
Windata Corporation
Processed data such as legal documents, mortgages
and deeds.
Indexed book and page and document ID’s of legal
documents.
Consolidated legal files on the primary database
