Christine Kruze

Christine Kruze - Self-motivated and focused training and development, client account management and sales management professional with proven ability to effectively manage large multi-national accounts and to deliver exceptional training results. HIGHLIGHTS Director, Training and Development Excels at analyzing situations and procedures to generate new ideas for improved efficiency and optimal business results. PROFESSIONAL EXPERIENCE AOTMP Indianapolis, IN April 2016–Present Joined as Vendor Business Program Manager, promoted rapidly through a series of successful vendor engagements to Subscription Services Manager. Then promoted again after highly successful LMS integration project. Director, Training and Development • • • • • • • • Manage a team of 3 eLearning developers to create and deliver 10+ online courses and 20+ database articles per month. Develop, design and deliver live training program to support eLearning initiatives, including on-site training, managing the P&L and writing the necessary coursework. Total training management of 30+ Enterprise and Vendor training services client accounts and 200+ users with locations in the US, EMEA, and ASIAPAC. Complete project management of a recent selection, implementation and migration of all account users from legacy LMS to an entirely new platform within a timeline of 90 days while staying below budget. Detailed planning, execution and delivery of multi-national training certification projects to Tier 1 Vendor clients. Acting as telecom and technology SME for internal content production teams to develop course-ware to support training needs of subscription clients using instructional design best practices. Participation in ongoing design of AOTMP training solutions, acting as the voice of the client in regard specialized curriculum and training offerings. Main POC for training and curriculum advisory sessions to TEM/WEM/MDM/MSP clients focusing specifically on using a deep understanding of the Telecom and Mobility Services - linkedin.com/in/ christine-kruze Expertise in eLearning content, instructional design and curriculum development based on client needs and industry knowledge Managed multi-national subscription training service programs for global telecom fixed and mobility accounts Managed the implementation and migration of all account users from legacy LMS to entirely new platform meeting all deadline and budget requirements Expertise in work-flow optimization, training process improvement, content delivery and customer service Experience in inside sales and project management of M2M Enterprise solutions for large scale deployment SKILLS Microsoft suite Adobe Suite Salesforce Articulate Captivate Concur Multiple LMS platforms environments. • Project management and delivery of multiple Vendor client technology and training gap analysis projects. • Ensuring client satisfaction rating of “9 or better” on annual CSAT surveys for training services. Ingram Micro Mobility Plainfield, IN - Sales Manager National Retail -) • • • • • • Operational and Sales management of 12 National Retail accounts with a total combined annual gross revenue of more than $100M. Inventory management and point of contact for advanced planning and purchasing teams servicing 12 National Retail accounts. Vendor relationship management for largest cellular phone carrier in the US and multiple OEM’s into National Retail accounts. Management and HR responsibilities for a Retail Operations team consisting of Program Managers and Sales Support Reps. Expertise in contract and Vendor Program Agreement negotiation with all levels of National Retail. Extensive experience in AR/AP management of large Retail accounts and OEMs. Associate Client Sales Manager National Retail (2014-15) • • • • • • • Program management of a large National Retail account with a total combined annual gross revenue of more than $50M. Sales relationship management for connected device fulfillment into the largest consumer electronics retailer in the US. Vendor relationship management of several large communications, consumer electronics and wearable fitness manufacturers. Work with National Retail customers to develop forecasting, marketing strategies and fulfillment programs with DTS and DOS distribution capabilities. Extensive knowledge of multiple Vendor Management software and third-party vendor portal solutions for Retail. Project management for integration of EDI solutions for multiple new Retail customers, including the implementation of a large scale, Supplier Direct Fulfillment solution for the largest consumer electronics Retailer in the country. Project management of the on-boarding of 5 new National Retail accounts in less than 4 months. Program Manager for Emerging Markets (2013 – 2014) • Customer service point of contact for Enterprise M2M customers including the management of purchase orders, • • invoicing, shipping reports and inventory control specific to each program. Inside sales responsibilities for all SIM card distribution for M2M Enterprise customers based on carrier specific data. Integrate and maintain Return Logistics programs for several large M2M Enterprise customers with the inclusion of multiple levels of SAP interface. AIT Laboratories Indianapolis, IN - Sales Operations Administrator • • • • • • • Utilize the Apollo LIM system to collate data for metrics reporting and planning purposes. Administer the internal Change Control process for all Lab functions per ISO 9001: 2008. Provide management support for lab operations including: corporate initiative project tracking, department goal charts, correspondence, and unique special projects as designated by CEO. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Maintain all expense reporting for multiple Executives via Concur software. Plan and coordinate corporate events, including National Sales Meetings for +70 employees. Work in tandem with business operations to support the Product Development Team in new all new business development planning and implementation. XRiver Technologies, LLC Indianapolis, IN - Sales Support Manager (Limited Contract) • • • • • Manage daily activities of the operational sales support function. Oversee workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Initiate and track orders to completion. Handle and resolve more complex customer requests or complaints. Review and edit any peripheral sales documents and product sales information. EDUCATION Michigan State University – BA, Fine Arts