Christine Junice Perez

Christine Junice Perez Virtual Assistant And Call Center Representative Bacoor, Philippines,-- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skills Spreadsheet management Very Good Records management Very Good 30 WPM typing speed Excellent Credit and collections Very Good Administrative support Very Good Customer and client relations Very Good Work History 2019-08 - 2019-12 Virtual Administrative Assistant WE Management Analyzed and compiled data to prepare comprehensive reports for management. Completed administrative tasks by performing business correspondence, transcription and data entry. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. 2016-09 - 2019-02 Customer Service Specialist The Results Companies, Pasig City, Manila Handled over 65 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Recorded product or service failure complaints and notified appropriate departments. Used consultative techniques to understand customer needs and make strategic referrals to business partners. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Increased efficiency and team productivity by promoting operational best practices. 2014-07 - 2015-10 Customer Sales and Service Expert VXI Makati, Makati City, Manila Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors. Processed orders, service requests and applied information to customers. Completed call documentation while speaking with customers. Handled calls promptly and with courteous professionalism. Troubleshot sales and service operations to increase profitability and bring positive organizational change. Employed consultative techniques, using probing questions to overcome objections and close sales. Sought ways to improve processes and services provided. Met customer call guidelines for service levels, handle time and productivity. 2010-11 - 2014-05 Call Center Representative Convergys Philippines, Makati City, Manila Answered phone with friendly greeting to create positive inbound calling experience for customers. Trained and coached new call center team members on computer systems and customer service strategies. Resolved complaints to satisfy customers and encourage future transactions. Educated customers about billing, payment processing and support policies and procedures. Promptly responded to inquiries and requests from prospective customers. Cross-trained and provided back up for customer service managers. Increased efficiency and team productivity by promoting operational best practices. Exhibited high energy and professionalism when dealing with clients and staff. Communicated professionally with colleagues, freelancers and clients. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Investigated and resolved customer inquiries and complaints quickly. Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating. Answered average of 25 chats and emails per day, addressing customer inquiries, solving problems and providing product information. 2009-08 - 2010-09 Directory Assistance Operator Eperformax, Makati City, Manila Helped callers locate specific businesses, residences or public buildings with mapping assistance. Accessed number directories to provide relevant information to callers. Performed data entry operations to update database with customer responses. Assisted over 800 customers daily by answering questions and transferring to appropriate departments. Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel. Education 2005-06 - 2009-03 Bachelor of Communication Arts: Journalism Bicol University College of Arts And Letters - Legazpi City, Albay