Christine Jung

Capability Statement Universal Marketing Group, LLC 5454 Airport Hwy, Toledo, OH 43615 www.umg1.com Universal Marketing Group, LLC (UMG) is a small business located in Toledo, OH that provides call center services nationwide. UMG has been in business since 2003 operating as a 24/7/365 call center that specializes in inbound sales, answering services, customer service, and live call support. We provide contact center services to commercial entities, not for profit organizations, and government agencies. Our representatives receive extensive training on each product or campaign for which they are taking calls and we deliver the kind of exceptional service that keeps your customers happy and coming back for more. UMG’s services are tailored to meet your specific needs and are always backed by our commitment to excellence. CAGE: 7EYD6 DUNS:- NAICS Codes: 561422, 541910, 561421, 541613, 541618, 519190 PSC Codes: R422, R426, R410, B550, R708 Differentiators • • • • • • • Core Competencies Contact Center Services (Inbound/Outbound) Live Call Support Answering Services Data Collection & Entry Sales & Lead Generation Customer Service: Support and Complaint Mitigation Public Opinion Polling Executive Management Team with a collective 75 years of experience in the contact center industry We can quickly build, test and deploy complex scripts with Dynamic Scripting Customizable Real-time Reporting/Dashboards & Auto-Generated Reports Corporate Trainer with experience training thousands of employees to excel at a high level Clients receive log-in credentials to access live/recorded calls and data Cloud-based services with Voice over Internet Protocol (VoIP) Extensive experience in multiple-systems integration involving software, hardware, telephony, hosted platform solutions and cloudbased real-time communication routing Past Performance Dakota County, Minnesota - Answering Services United States Money Reserve - Answering Services Beachbody, LLC - Contact Center Sales & Support Traeger Grills - Contact Center Sales & Support Samsung - Contact Center Sales & Support Philips - Contact Center Sales & Support Contact Lance Parr | Contract Proposal Manager - |-