Christine Joy Mendoza

Christine Joy M. Mendoza 566 Coloong 1 San Miguel Subd. Valenzuela City-- Employment History: Social Media Manager Freelancer           Develop and execute a comprehensive social media strategy aligned with overall marketing objectives. Stay updated on industry trends and competitor activities to ensure our social media presence remains innovative and effective. Create and curate engaging content for various social media platforms, including text, image, and video content. Collaborate with the design team to produce visually appealing and shareable assets. Foster a positive and engaged community by responding to comments, messages, and mentions on social media platforms. Monitor brand mentions and sentiment, addressing both positive and negative feedback in a timely and constructive manner. Plan and execute social media campaigns to promote products, events, or brand initiatives. Track and analyze campaign performance, making data-driven adjustments for continuous improvement. Manage and optimize paid social media campaigns on platforms like Facebook, Instagram, and Twitter. Monitor ad performance and adjust targeting and budget allocation for optimal results. ATOS PH Service Desk Team Leader       Oct 2019 – Present Nov 2022 – May 2023 Provided strong leadership to a team of 30 service desk analysts, fostering a collaborative and results-driven culture. Monitored ticket queues, prioritized tasks, and allocated resources efficiently to meet SLAs. Effectively escalated complex technical issues to higher levels of support when necessary, ensuring prompt resolution. Built and maintained strong relationships with customers, gathering feedback to continuously improve service delivery. Prepared and presented regular reports on team performance, key metrics, and improvement initiatives. Identified and addressed training needs, coordinating development programs for team members.  Collaborated with cross-functional IT teams and departments to ensure seamless service delivery. Task Us Team Leader ● ●    Dec 2019 – Nov 2022 Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Email/ Chat Support Answering queries via chat, web and phone Assisting customer with their concern and with their orders Creating tickets Anderson BPO Inc. Recruitment Specialist May 2019 – June 2019 Sept 2018 – Jan 2019 ● Source, screen, shortlist, recruit and candidates and contribute to related personnel requirements for new business proposals and existing projects. ● Posting on online job boards to attract qualified candidates who can manage your company’s full recruitment cycle ● Designing and implementing the overall recruiting strategy ● Sourcing and attracting candidates by using databases, social media, etc ● Conducting interviews and filtering candidates for open positions ● Develop and update job descriptions and job specifications ● Perform job and task analysis to document job requirements and objectives ● Prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc ● Source and recruit candidates by using databases, social media, etc ● Screen candidates resume and job applications ● Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule ● Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitude ● Onboard new employees in order to become fully integrated ● Monitor and apply HR recruiting best practices ● Provide analytical and well documented recruiting reports to the rest of the team ● Act as a point of contact and build influential candidate relationships during the selection process ● Promote company’s reputation together with client as “best place to work” Curo Teknika Inc. Network Support Associate (e-PLDT) st (1 level and 2nd level) Jul 2017 – Aug 2018 ● Perform activation of PLDT Fiber/Copper internet connection and telephone line ● Handles repair troubleshooting with the subscribers which includes can’t browse, slowdown, and intermittent connection ● Monitor activation and repair of IPTV Cignal of the subscriber ● Escalates unresolved problems with the technician that needs with the assistance of the Netres Team Education Asian Caregiving and Technology Education Centers Information and Communication Technology - Polo National High School - Coloong Elementary School - Character References: can be provided once asked