Christine Joy Magbanua

CHRISTINE JOY MAGBANUA - - 3476 Gen. Lucban, Bangkal, Makati City, Philippines, 1233 LEARNING SPECIALIST SUMMARY Dedicated Learning Specialist with a proven track record of assessing and addressing diverse educational needs. Skilled in developing and implementing individualized learning plans to support learners achievement. Adept at collaborating with educators, clients, and professionals to enhance instructional strategies and promote learner success. Committed to utilizing innovative resources and staying current with best practices to drive educational excellence and foster independent learning. SKILLS Strong problem-solving Persuasion and Negotiation Interpersonal Skills Communication Collaboration Leadership Critical thinking Attention to detail WORK EXPERIENCE Product Learning Specialist - Inspiro Relia. Inc February 1, 2022 – Present Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring, and one-on-one skills coaching. Modifies and presents training programs for representatives and administration. Track and analyze training programs by examining agent performance. Conduct training programs for representatives, agents, and first-line supervisors on new products or services, selling skills, and/or system changes. Progress Monitoring: Regularly track and assess trainees progress, adjusting strategies and interventions as needed to ensure continuous improvement. Skill Building for Independence: Promote strategies and skills that help trainees become more independent and self-reliant learners. Inside Sales Associate - Inspiro Relia. Inc August 1, 2021 - January 31, 2022 Convert pre-qualified leads and generate new business with existing and new customers by using selling tactics that ensure a great customer experience. Results-driven Inside Sales Associate with a strong track record in generating leads, building client relationships, and achieving sales targets. Proven ability to understand customer needs, deliver tailored solutions, and drive revenue growth through effective communication and negotiation. Adept at utilizing CRM systems to manage and analyze sales data, and committed to contributing to team success by exceeding sales goals and enhancing customer satisfaction. Inside Sales Support - Inspiro Relia. Inc November 8, 2018 - July 31, 2021 To provide the finest customer service experience for both current and potential customers by ensuring that every call received is routed to the appropriate department. EDUCATION Bachelor of Secondary Education Major in English Northern Iloilo State University Main Campus