Christine Joy Guinhawa

Christine Joy Guinhawa VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME: --San Antonio, San Pascual, Bats., PH. SCHOOLS ATTENDED UNIVERSITY OF BATANGAS - 2016 BS Psychology | 3rd Year College Level SOCIAL MEDIA ACADEMY | ONLINE COURSE AND TRAINING | 2024 Social Media Management | Manager Have studied Google workspace, Copywriting, Canva, Content Creation, Bulk Graphics, Content Calendar, Meta Business Suite, Scheduling Tools, Project Management Tools, Basic Graphic Design using Canva. VIRTUAL ASSISTANT ONLINE COURSE AND TRAINING | 2024 Organizes all social media posts Prepare customer spreadsheets and keep online records Responding to emails and phone calls Book travel and accommodations WORK EXPERIENCED REAL ESTATE OFFICE SECRETARY |- Manages communication including emails and phone calls Day-to-day administrative agenda Formatting documents in Word / Excel / Power Point Back up for reception desk Both internally and externally to ensure alignment of appointments and priorities Constantly exercise confidentiality, discretion and personal sensitivity in all aspects of the role Opening and closing of new files WORK EXPERIENCED VITABEARS BATANGAS |- ECOMMERCE ADMINISTRATOR Handle various tasks related to product uploads, product descriptions and marketing, and administrative duties for the client's ecommerce platform. Upload new products to the company's website and e-commerce platforms, ensuring accurate and engaging product listings Monitor product availability Communicate updates to dealers and customers, providing timely information on stock levels, backorders, and estimated delivery dates Manage product descriptions, ensuring they are informative, optimized for search engines, and compelling to potential customers Utilize ChatGPT to create product descriptions Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries Utilizes appropriate selling techniques Monitors and updates report on product shelf life Complies with all set customer service standards Timely display all product, prepares and setsup promotions by utilizing appropriate marketing collaterals Exhibits full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth. Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries Coordinate shipments, track orders, and provide updates to customers regarding their purchases and repairs Ensure proactive customer service by promptly responding to customer inquiries, resolving issues, and providing assistance throughout the purchasing process Stay up-to-date with industry trends, ecommerce best practices, and emerging technologies to continuously improve the customer experience Proficient in using ChatGPT for content creation and product description generation Previous experience in e-commerce administration, product management, or a similar role within the e-commerce industry Familiarity with e-commerce platforms, content management systems, and inventory management systems WORK EXPERIENCED TINE’S BEAUTY SHOPPE |- SOCIAL MEDIA MANAGER & ADMIN Manage social media accounts for brands Entered information from handwritten forms into a spreadsheet Data Input orders information into spreadsheets and creates invoices Proficient computer skills including uploading completed copy to the website, invoice and collected accounts receivable. (utilizing MS Office (Full), Google Docs, Google Document, Google Spreadsheet,) Creating, distributing and promoting, emarketing services to a target market over the Internet or through digital tools. Handle different kinds of administrative tasks. Social media: Creating/Posting content to Instagram and Facebook, LinkedIn platforms Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Email and Calendar Management Online Researchers Creating graphics using Canva for social media posts. Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Communicate with followers, respond to queries in a timely manner and monitor customer reviews Communicate actively and politely with customers Respond to messages and comments on the Facebook page in a timely manner. Report Sales daily to the Owner Willingness to learn Manage data in spreadsheets and reports Keep records and reports up to date Update the inventory of available supplies and materials; create requests of needed supplies VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. CERTIFICATES