Christine Jeal Celladora

CHRISTINE JEAL CELLADORA Email - Skype: live:.ci d.3d2f2e4ff5f7cb7d Address 032-H RIVERSIDE NV16 ATLUBOLA, MABALACAT, PAMPANGA 2010 PHILI PPINES Phone - Date of birth - Nationality FILIPINO OBJECTIVE I am a quick learner with excellent research and analytic abilities. I enjoy working in a team environment, but I also enjoy completing tasks on my own. Have extensive experience interacting with customers and handling their questions and issues while adhering to company policies and keeping the needs of the company in mind. I work efficiently and smartly to complete my tasks on time. I treat my job as well as I treat myself. EXPERIENCE Nov 2021 - Mar 2023 Apr 2021 - Nov 2021 HEALTHCARE CONSULTANT HEALTHCARE OUTBOUND SALES AGENT HealthyBOS • Verifies insurance coverage and benefits by using TRANSPARENT BPO all available verification and eligibility tools, as • Increasing the customer database and generating well as calling payers when necessary. Enters all leads through cold calls helped the company. information gathered into the registration system. • Obtaining patient medication prescriptions and • Maintains regular communication and follow-up insurance information. with patients and families, as well as team leaders, • Maintained a working knowledge of product uses patient accounting, finance, and other and specifications. departments. Informs all relevant parties about pending referrals, authorizations, unexpected delays, and/or other potential issues. • Keeping accurate patient insurance records, very detail-oriented and organized. Able to focus and work quickly, as insurance paperwork must frequently be processed on time. Jan 2021 - Mar 2021 Sep 2019 - Dec 2020 BILLING SUPPORT/CUSTOMER SERVICE REP ASSOCIATE COACH/BILL SUPPORT/TECH SUPPORT/CS REP/SALES IQOR RMS SM CLARK PAMPANGA, PHILIPPINES • Handling inbound customer calls to process payments while maintaining KPIs such as AHT and number of calls per day. • Provided customers with troubleshooting online banking issues and advising on account inquiries. • Adhering to the required script for bank information security. ALORICA • Act as a substitute supervisor for the team, providing best practices and coaching representatives for improved customer service resolution. • Delivered 2 to 10 target phone and internet plan sales each month by demonstrating deep product knowledge and understanding of customer needs. Worked in a team of Customer Service Agents, working effectively as a team to troubleshoot and resolve customer issues promptly. Mar 2018 - Jun 2019 May 2016 - Jun 2018 INSIDE SALES REP RESOLUTION SUP/CUSTOMER SERVICE REP/BILLING SUPPORT BSD CLARK PAMPANGA PHILIPPINES • Offer a good software tool for clients who want to IQOR track their investments and profits. • Answered and handled 20 to 30+ calls promptly in • Demonstrated a sales-focused approach to an enthusiastic, courteous, and efficient manner. customer service, continually achieving goals and • Supported customers through the end-to-end expanding customer base. journey and provided reassurance and clarity throughout the process. • Consistently exceeded personal and team KPIs on a monthly basis. • Proactively participated in meetings and helped create new practices. Apr 2014 - Apr 2016 DATA ENCODER SOURCE CORP CLARK, PHILIPPINES • Updating customer details on internal databases, providing clear and holistic view of customer interactions. • Enters information such as account numbers, names, addresses into a database or other computer program. • Responsible for confirming that the original data is correct by double-checking postal codes to see that they correspond with a given address. EDUCATION&TRAININGS CLARK , PAMPANGA 2016 - 2016 2010 - 2011 LANGUAGE AND CALL CENTER FUNDAMENTALS TRAINING CAMACHILES NATIONAL HIGH SCHOOL HIGHSCHOOL DIPLOMA CLARK POLYTECHNIC SCHOOL 2005 - 2006 ELEMENTARY DIPLOMA TALIMUNDOK ELEMENTARY SCHOOL SKILLS • Customer Service • Upselling and after sales follow ups • HIPAA Compliance Certified • Acting skill • Attention to Detail • Decision-making • Emotional intelligence • Leadership LANGUAGES English Advanced Bisayan Elementary Tagalog Native