Christine Glory Garcia

- Christine Glory O. Garcia - Quezon City, Philippines Tourism and Events Management Graduate An independent and self-motivated Tourism graduate with proven and tested telecommunication, telemarketing and customer service skills. Seeking for a career that will provide opportunities, learning, and advancement to utilize my diverse skill set that will contribute to the profitability and success of the company. WORK EXPERIENCE GENERAL SKILLS Customer Service Representative TeleTech Telemarketing 11/2015 - 04/2016, BPO Company in Quezon City, Philippines Digital Marketing Achievements/Tasks Handled complaints and incoming calls with patience, courtesy and professionalism. Telecommunication Email Clear Communication Microsoft Office Suite Customer Care Placed and tracked order shipments to expedite the delivery process and to identify if refund or replacement are need to be processed. Conflict Resolution Negotiation Gathered customer information for modification on their membership account. Adaptive & Quick Learner Ensured that promo codes or discounts are applied during the checkout to take advantage of the membership program. Results Oriented Up Selling Time Management Teamwork Customer follow up skills Sales Representative Global Outsourcing Alliance Team, Inc. Creative problem solving skills 11/2016 - 04/2017, Australian-based Advertising Firm in Ortigas Achievements/Tasks Closed sales using an equipped knowledge about the product and customer's business nature and market. Identified new prospective client to pitch and up-sell the newest product and highlight its benefit. Met the required quota obtaining at least one sale per day consistently. Associate Reservation Executive GS Globus Holidays 11/2017 - 08/2018, Travel and Tour Wholesaler in Quezon City Achievements/Tasks CHARACTER REFERENCES TeleTech Mr. Carmelo, Rosales - Team Leader, BPO Company - Global Outsourcing Alliance Team, Inc. Ms. Quency Gueta - Team Leader, Advertising Firm - GS Globus Holidays Mr. Mahlon Carl Estrada - Director, Travel & Tour Company - Alorica Teleservices, Inc. Mr. Joseph Co - Team Leader, BPO Company - Created and sent quotations to each and particular travel and tour request and attended to all queries through emails. Negotiated and requested a contracted rates from different travel supplier both local and international. Arranged and booked flight tickets and other inclusions for travel packages. LANGUAGES Filipino English Full Professional Proficiency Full Professional Proficiency Monitored and reconfirmed all of the upcoming arrivals of the clients. Spanish Technical Support Representative Alorica Teleservices, Inc. 10/2018 - 11/2021, BPO Company in Quezon City, Philippines Achievements/Tasks Handled transferred technical calls, basic account maintenance, billing and general inquiries Identified the root of the problem and conduct a thorough troubleshooting, submitted a necessary ticket as last resort and sent to a higher tier Resolved 80% of technical issues by properly educating the customer and explained how the issue happened. Provided technical information and suggestions on how to avoid the issue moving forward then set them up to self service option for future reference. Limited Working Proficiency