CHRISTINE H. GARCIA
#117 San Miguel
Magalang, Pampanga, Philippines 2011
Email: c
-Mobile # :(-
Position Desired: Sales Support Specialist / BDM
OBJECTIVE:
Excellent organizational and administration skills, with experience in dealing with customers and high level
workloads within strict deadlines. Now looking to start a new challenging career, within a customer facing,
administration position within the Arts or Environmental Sector.
Summary of Qualifications
● Proficient in Microsoft Office Application.
● Remarkable data entry skills.
● In-depth receptionist skills.
● Effective and flexible in dealing with different people
● Remarkable ability to communicate effectively, both orally and in writing.
● Excellent ability to gather and analyze statistical data and generate reports.
● Complete knowledge of supplies, equipments and services ordering and inventory control.
● Capability to utilize time and resources efficiently.
● Excellent coordinating skills.
● Immense ability to schedule appointments and maintain calendars.
● Profound ability to transcribe and record meeting minutes.
● Excellent ability to make administrative/procedural decisions and judgments.
● Self motivated with analytical skills and strong work ethic to make a significant contribution to any
organization.
● Effective, working alone or as a cooperative team member.
● Professional in appearance and presentation.
● Able to multi-task effectively and prioritize demanding workflow.
● An absolute interest in meeting customer needs
● A friendly and professional attitude
● Skills to develop empathy and ability to build rapport
● Excellent listening and questioning skills
Technical Skills
● Operating Systems- Windows 9X / XP / VISTA
● Mail Service - Outlook express
● Software’s-MS Office, MS Visio, MS Project, MS Power Point, MS Publisher, MS Tools
● Internet Related Works
Educational Background
Vocational
: 2006 - 2008 Sales Technology, Pampanga Philippines
College
: 2005 - 2006 Bachelor in Computer Science, Pampanga Philippines
Professional Experience
Medgar Executive Apartelle
Angeles City Pampanga
June 25, 2007 – November 22, 2007
Position: Receptionist / Inventory Clerk
Job Information
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In control of booking and reservations.
Receive and register guests as they arrive.
Support clerical work s such as typing, encoding/ data entry.
Sending and receiving fax.
Printing/Copying services.
Organized files, records and documents and maintains a good filing system. Maintained an updated
record of fixed assets and consumables.
Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or
supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and
posts totals to inventory records, manually or using computer.
Established and maintains electronic records management system for all incoming and outgoing
correspondence.
Handles calls and promptly forwards them to concern employees.
Monitored, maintained and conducted monthly inventory of office supplies, forms and equipment
Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring
timely delivery and receipt of important information while at the time maintaining confidentiality.
Handled all official company correspondence efficiently
Sutherland Global Services – Amazon.com
Clark Pampanga
January 07, 2008 – September 29, 2008
Position: Customer Service Representative
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Answers customer/client requests or inquiries concerning services, deliveries pickups , reports problem
areas and be ready for unexpected customer requests
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs on features, accessories, upgrades and rate
plans.
Respond courteously with customer inquiries, complaints and general feedback and ensure that they
reach the pertinent office for proper action.
Sell products according to the policy of the company and thereby place orders in the computer system.
Provide customers with rich data and service information.
Given certain conditions, transferring customer calls to staff members.
Identifying customer issues with the help of the computer.
Follow up on customer inquiries which weren’t resolved on the spot.
Ailema Internet Café
Magalang Pampanga
October 01, 2008 – June 30, 2009
Position: Assistant Manager
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Develops a business plan and sales strategy for the market that ensures attainment of company sales
goals and profitability
Prepares action plans by individuals as well as by team for effective search of sales leads and
prospects
Initiates and coordinates development of action plans to penetrate new markets.
Assists in the development and implementation of marketing plans as needed
Provides timely feedback to senior management regarding performance
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for
pricing and approval, while striving to maintain maximum profit margin
Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives
Adheres to all company policies, procedures and business ethics codes and ensures that they are
communicated and implemented within the team
NCO - UPS
Clark Pampanga
August 24, 2009 – January 15, 2011
Position: Customer Service Representative
Job Information
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Answers customer/client requests or inquiries concerning services, deliveries pickups , reports problem
areas and be ready for unexpected customer requests
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs on features, accessories, upgrades and rate
plans.
Respond courteously with customer inquiries, complaints and general feedback and ensure that they
reach the pertinent office for proper action.
Sell products according to the policy of the company and thereby place orders in the computer system.
Provide customers with rich data and service information.
Given certain conditions, transferring customer calls to staff members.
Identifying customer issues with the help of the computer.
Follow up on customer inquiries which weren’t resolved on the spot.
Participate on coaching activities meant to enhance professionalism
Ausphil Solutions
Clark Pampanga
April 3, 2012- July 6, 2012
Position: Telemarketer
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Sell products according to the policy of the company and thereby place orders in the computer system.
Provide customers with rich data and service information.
Microtel Global Solutions
Clark Pampanga
July 19, 2012 – August 20, 2014
Position: Lien Specialist (Worker’s Compensation Californi)
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Collects medical bills from Medical Insurance that handles Worker’s Compensation claims.
Develops a business plan and sales strategy for the market that ensures attainment of company sales
goals and profitability
Prepares action plans by individuals as well as by team for effective search of sales leads and
prospects
Initiates and coordinates development of action plans to penetrate new markets.
Assists in the development and implementation of marketing plans as needed
Provides timely feedback to senior management regarding performance
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for
pricing and approval, while striving to maintain maximum profit margin
Participate on coaching activities meant to enhance professionalism
BEEPO CLARK
(RedPlanet System)
Clark Pampanga
March 14, 2015-August 3,2017
Position: Lead for Data Entry/Admin
Job Information
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Data Entry with matching product codes
Customer service skills is regarded
Provide administration support to client
Achieve timeliness and accuracy in work output of department
Other administration duties as required by client
Assist and lead new employee and interns
Collate reports, and provide reporting to client.
BEEPO CLARK
(SalesFix)
Clark Pampanga
August 14,2017 - Present
Position: Sales Admin/Sales Support Specialist/BDM
Job Information
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Data
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Data Mining
Data entry
Market research
Check data accuracy
Prospect & Lead support
o Data research and connecting with relevant businesses from existing database
o Generate leads and build database of new clients
o Data population
o Monitor & following up Lead Management
Customer Success
o Customer onboarding
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Sales Support
o Monitoring customer accounts
o Set weekly contact lists per salesperson (outstanding prospects, accounts, opportunities) &
updating SF with outcomes
o Maintain and update sales & customer records
o Monitoring and following up on active open sales opportunities
o Appointment setting, diary scheduling
o Assist with proposals, quotes, tenders as required
o Managing correspondence between sales team and customers
o Updating Salesforce CRM with documents, activities and records of relevant conversations in
the Salesforce CRM.
o Attend meetings (remotely) and manage next actions
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Campaigns & marketing (Using salesforce)
o Email creation
o Event followups
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General
o Email management
o Calendar management
o General administration support
o Support team to achieve sales targets
o Task management of self and sales team
o Create schedule of social media feeds per salesperson
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Reporting
o Keeping track of sales targets
o Generate salesforce reporting as required
o Develop and Monitor Performance Indicators
▪ Develop monthly sales reports
▪ Manage sales tracking tools
▪ Keep record of sales trends
▪ Liaise with account managers to develop specific sales strategies
I hereby acknowledge that all the above mentioned are true and correct, to the best of my Knowledge and
Ability.
Character references are available upon request
Christine H. Garcia
Applicant
