Christine Fronda Tf

CHRISTINE FRONDA VIRTUAL ASSISTANT - - PROFILE Experienced and versatile Virtual Assistant and Executive Assistant with a solid four-year track record. Backed by three years of extensive customer service and sales experience, demonstrating a deep understanding of client needs and business objectives. Proficient in appointment setting, adept at managing calendars and ensuring seamless communication. Known for exceptional communication skills and a proactive approach to problemsolving. EDUCATION Bachelor of Secondary Education SKILLS- university of San Agustin, Iloilo Administrative Support Customer Service Communication Task Management Communication Interpersonal Skills Technical Proficiency Detail-oriented & Flexible Time Management Integrity WORK EXPERIENCE Intake Specialist-Legal 2022 - 2023 Assessing client claims for alignment with firm expertise. Scheduling attorney consultations. Onboarding new clients with paperwork and case file setup. Entering client data into systems. Talent Acquisition/Admin Support 2019 - 2021 Conducted administrative duties such as email, chat, and text message correspondence, and scheduled meetings. Engaged prospective clients through phone calls, fostering positive conversations. Managed email and phone communications and scheduled appointments. Customer Service- Medical 2020 - 2021 Proficient in dental insurance policies, HIPAA compliance, and terminology, adept at explaining coverage and benefits to clients. Skilled in addressing inquiries, resolving issues, and ensuring positive customer experiences. Excellent verbal and written communication for professional interactions. Strong analytical and problem-solving abilities for identifying and implementing solutions. Meticulous attention to detail in processing information and maintaining documentation accuracy. Customer Service- Sales 2013 - 2019 Performed product presentations and demonstrations to highlight features, benefits, and value propositions, addressing client needs and objections to boost sales. Negotiated terms and pricing effectively to secure profitable contracts, employing persuasive communication and negotiation tactics. Managed client accounts, offering continuous support, resolving issues, and ensuring customer satisfaction for enhanced retention and loyalty. CHRISTINE FRONDA VIRTUAL ASSISTANT - - To Whom It May Concern, As a seasoned Virtual Assistant with four years of administrative expertise and six years of customer service experience, I am thrilled to apply for the Virtual Assistant position. With a proven track record of driving efficiency and client satisfaction, I am confident in my ability to contribute positively to your team. Throughout my career, I have honed my skills in multitasking, communication, and problem-solving, enabling me to excel in fast-paced environments. From managing calendars and scheduling appointments to conducting product presentations and negotiating deals, I have consistently delivered results that exceed expectations. I am passionate about providing exceptional service and building strong relationships with clients, colleagues, and stakeholders. I am committed to leveraging my expertise to support your company in achieving its objectives and driving success. Thank you for considering my application. I am excited about the opportunity to discuss how my skills and experience align with your team's needs. Yours Sincerely, Christine Fronda