Christine Dumdum

CHRISTINE DUMDUM CUSTOMER SERVICE REPRESENTATIVE / RISK ANALYST ABOUT ME CONTACT PHONE - EMAIL- ADDRESS Lumina Homes Phase 2 Block 3 Lot 79 Vista Alegre Bacolod City 6100 I am fast learner and possess excellent problem solving capabilities and I can manage a significant work load. I have 6 years experience in BPO both Outbound and Inbound. And also 4 years experience as Financial Risk Analyst handling Customer or Card Holders claims/ disputes. Doing the dispute investigation. WORK EXPERIENCE Telemarketing Call Center- Outbound Sales Call Agent Processed company documentation, such as invoices and payment checks. Managed all purchase orders and follow up repeat customers order. Performed administrative tasks, including filling, reporting, tagging fixed assets, etc. SKILLS National Statistic Office Filed Interviewer/ Encoder- Financial Statements/ Analyst Account Analysis Customer Service Skills Computer Skills Problem-Solving Skills Doing survey for Philippine population and agriculture and fisheries. Encode each family household members. PANASIATIC SOLUTION Techinical Call Center Agent August 2012- January2013 Handling Inbound calls technical issue and Straightalk phone Service Phone activation and deactivation UBIQUITY GLOBAL Service Inc. Customer Service Representative December 2015 - November 2019 Handling Inbound calls for Gift Cards. Filling dispute for Gift Card. Follow email for Customer. Balance inquire for Gift card that for selling. EDUCATIONAL BACKGROUND Primary : Talisay South Elem. UBIQUITY GLOBAL Service Inc. Financial Account / Customer Service Representative / Phone Dispute December 2015 - November 2019 Handling customer in filling disputes or claims. School 1991 - 1996 Providing Customers statement of account and transaction Secondary : Inocencio V. Ferrer Filling customers dispute over the phone. history. Memorial School of FISHERIES 1996 - 2000 College : Silay Institute Silay City Computer Secretarial- Computer Skills Problem-Solving Skills Vocational Course : Riverside College - Caregiving NC II - 2014 UBIQUITY GLOBAL Service Inc. Back Office Agent Financial Account Risk Analyst / Risk Investigation / Chargeback Year- Filling Chargeback to PULSE, VISA and MASTERCARD Providing Customers Provisionary Credit while investigation still on going Reading Letter of Disputes and validation of Merchants representment for customers disputes. Doing Final resolution for Card Holders disputes or claims LANGUAGE English Filipino the